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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010206066
Report Date: 09/24/2025
Date Signed: 09/24/2025 11:34:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250804124746
FACILITY NAME:RESURRECTION LUTHERAN INFANT CARE CENTERFACILITY NUMBER:
010206066
ADMINISTRATOR:BHAVYA DOSHIFACILITY TYPE:
830
ADDRESS:7557 AMADOR VALLEY BOULEVARDTELEPHONE:
(925) 828-2122
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:36CENSUS: 9DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Facility representative-McKenzie E. Llano
TIME COMPLETED:
10:30 PM
ALLEGATION(S):
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Licensee does not ensure a fully qualified director is on site during day care hours.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with facility representative McKenzie E. Llano and explained the purpose of the inspection. Present during the inspection, the facility representative, two (2) teachers, and one teacher aid supervising nine (9) infants.
Based on the interview and record review, the Licensing Program Analyst (LPA) determined that during the director’s absence from the facility, supervision of the infant center was delegated to staff who did not meet the regulatory qualifications required to assume the role of director. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, {Title 22, Division 12, Chapter 1, Section101415 (d)(2) is being cited on the attached LIC 9099D

see next page..
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20250804124746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: RESURRECTION LUTHERAN INFANT CARE CENTER
FACILITY NUMBER: 010206066
VISIT DATE: 09/24/2025
NARRATIVE
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Appeal rights were given.

A notice of site visit was posted and must remain posted for a period of 30 days.

An exit interview was conducted with facility representative McKenzie E. Llano.
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20250804124746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: RESURRECTION LUTHERAN INFANT CARE CENTER
FACILITY NUMBER: 010206066
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/30/2025
Section Cited
CCR
101415(d)(2)
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101415 Infant Care Center Director Qualifications and Duties
(d) When the director of an infant care center or the director of a combination center is temporarily away from the center, the director has the authority to delegate his/her responsibilities as specified below:(2) When an assistant director is not required, arrangements shall be made for a fully qualified infant care teacher to act as a substitute.
This requirement is not met as evidenced by:

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In the absence of the designated director, the facility shall assign a qualified and designated individual to oversee operations. Additionally, the facility shall submit proof to the Community Care Licensing Division (CCLD) that the unqualified staff members have enrolled in the required coursework and have applied for an exception, allowing them to continue working in the classroom while completing the necessary course by Poc due date.
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Based on observations, interviews, and record reviews, the facility did not comply with the section cited above.During the director’s absence, the facility was under the supervision of staff members who did not possess the qualifications required for the role of director, which poses a potential risk to the health, safety, and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3