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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013418111
Report Date: 05/26/2023
Date Signed: 05/26/2023 11:16:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20230504122642
FACILITY NAME:MASOOD, SOFIA & SOHNIFACILITY NUMBER:
013418111
ADMINISTRATOR:MASOOD, SOFIA & SOHNIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 825-3099
CITY:UNION CITYSTATE: CAZIP CODE:
94587
CAPACITY:14CENSUS: 7DATE:
05/26/2023
UNANNOUNCEDTIME BEGAN:
08:02 AM
MET WITH:Sofia and Sohni Masood- LicenseesTIME COMPLETED:
11:30 PM
ALLEGATION(S):
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Other- Licensee doesn't allow parents, nor authorized representatives to enter the home
INVESTIGATION FINDINGS:
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On 5/26/23 at 8:02am, Licensing Program Analyst (LPA) Plumboy met with licensees Sofia and Sohni Masood for the purpose of an unannounced complaint investigation regarding the above allegation. Present during the inspection was 7 children in care as well as licensees school age child (2 infants, 4 preschool age children, and 1 school age child), as well as licensees fingerprint clear and associated Sharma Kadri and Monowara Begum.
Through interviews, and observations LPA found licensee does not allow parents and/or authorized representatives into the facility after the COVID-19 Pandemic. LPA Plumboy observed drop off time for children at the facility and 2 children get picked up. Based on LPA's observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22, Division 12, Chapter 1is being cited on the attached LIC. 9099D. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were given and discussed. An exit interview was conducted.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Wynn NoronaTELEPHONE: (510) 421-1324
LICENSING EVALUATOR NAME: Briana PlumboyTELEPHONE: (510) 725-7005
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20230504122642

FACILITY NAME:MASOOD, SOFIA & SOHNIFACILITY NUMBER:
013418111
ADMINISTRATOR:MASOOD, SOFIA & SOHNIFACILITY TYPE:
810
ADDRESS:4464 QUEENSBORO WAYTELEPHONE:
(510) 825-3099
CITY:UNION CITYSTATE: CAZIP CODE:
94587
CAPACITY:14CENSUS: DATE:
05/26/2023
UNANNOUNCEDTIME BEGAN:
08:02 AM
MET WITH:Sofia and Sohni Masood- LicenseesTIME COMPLETED:
11:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Licensee confines children to high chair
INVESTIGATION FINDINGS:
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On 5/26/23 at 8:02am, Licensing Program Analyst (LPA) Plumboy met with licensees Sofia and Sohni Masood for the purpose of an unannounced complaint investigation regarding the above allegation. Present during the inspection was 6 children in care as well as licensees school age child (2 infants, 4 preschool age children, and 1 school age child), as well as licensees fingerprint clear and associated assistant Sharma Kadri and Monowara Begum.
Based on interviews conducted and observations, the allegation licensee confines children to high chairs may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days.
Appeal Rights were given and discussed. An exit interview was conducted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Wynn NoronaTELEPHONE: (510) 421-1324
LICENSING EVALUATOR NAME: Briana PlumboyTELEPHONE: (510) 725-7005
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20230504122642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: MASOOD, SOFIA & SOHNI
FACILITY NUMBER: 013418111
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/02/2023
Section Cited
CCR
122419(e)
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PARENTS RIGHTS. Upon presenting identification, the parent or authorized representative of a child in care has the right to enter and inspect the family child care home without advance notice during the family child care home's normal operating hours.
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On or before 6/2/23, both licensees will watch the video on the ccld.ca.gov "Parents' Rights in Child Care." Licensees will change their policy and allow parents into the facility if they request.
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This requirement was not met as evidenced by:
Based on interviews and observation licensees did not allow authorized representatives into the facility due to the COVID-19 Pandemic which poses a potential health and safety risk to children in care.
which poses an immediate health and safety risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wynn NoronaTELEPHONE: (510) 421-1324
LICENSING EVALUATOR NAME: Briana PlumboyTELEPHONE: (510) 725-7005
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2023
LIC9099 (FAS) - (06/04)
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