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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013421000
Report Date: 05/26/2020
Date Signed: 05/26/2020 06:33:54 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2020 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20200406144404
FACILITY NAME:HEARNE, KARENFACILITY NUMBER:
013421000
ADMINISTRATOR:HEARNE, KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 434-1080
CITY:OAKLANDSTATE: CAZIP CODE:
94602
CAPACITY:14CENSUS: 0DATE:
05/26/2020
ANNOUNCEDTIME BEGAN:
06:00 PM
MET WITH:Karen HearneTIME COMPLETED:
06:30 PM
ALLEGATION(S):
1
2
3
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5
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7
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9
Licensee hits children in care
Licensee speaks inappropriately to children in care
Licensee yells at children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/26/20 at 6:00 PM Licensing Program Analyst (LPA) Monica Mathur conducted a Subsequent Complaint Investigation at Karen Hearne’s day care via Tele-conference. LPA met with Karen Hearne and explained the purpose of today’s inspection. The finding for the above allegations were delivered during the inspection.
During the course of the investigation the LPA completed a facility tele-inspection, reviewed facility records, and conducted interviews. During the tele-inspection and interview with Licensee it was observed Licensee speaks with a naturally strong no nonsense tone in her voice. Licensee stated her intention is to avoid unsafe outcomes and mishaps when disciplining children and her voice can be wrongly perceived. She understands her tone and actions should not cross the line where it becomes a violation of personal rights. Based on the interviews and information obtained throughout the investigation, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies have been cited for these allegations. At 6:15 PM Exit interview conducted and report was reviewed with Licensee, Karen Hearne.
Due to COVID19 State mandate of shelter-in-place, this report was emailed to Licensee to obtain her signatures. Licensee is required to return a signed copy of the report by end of the day 05/29/20.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 725-5998
LICENSING EVALUATOR NAME: Monica MathurTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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