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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013421334
Report Date: 11/17/2020
Date Signed: 11/17/2020 03:33:57 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2020 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20200619151735
FACILITY NAME:DAISY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
013421334
ADMINISTRATOR:CHUNARA, FEYROUZEFACILITY TYPE:
850
ADDRESS:5016 DAISY STTELEPHONE:
(510) 809-7064
CITY:OAKLANDSTATE: CAZIP CODE:
94619
CAPACITY:71CENSUS: 16DATE:
11/17/2020
UNANNOUNCEDTIME BEGAN:
03:03 PM
MET WITH:Irfan HabibTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled day care children in rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 17, 2020 at 3:03PM, Licensing Program Analyst (LPA) Catherine Fernandes conducted a tele-visit with Director Irfan Habib to deliver the finding to the above complaint allegation. Due to COVID-19 the inspection was via telephone. During the course of the investigation LPA Fernandes conducted interviews and reviewed documents pertaining to the complaint.

Due to conflicting interviews with staff, parents and children there is not enough evidence to prove or disprove the above allegation. However, it was determined that when staff members need to separate or remove a child from a unsafe situation staff will wrap their arms around the child's waist to move them. It was determined that the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Appeal Rights were discussed
An exit interview was conducted
Report and Appeal Rights will be emailed and mailed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 873-6408
LICENSING EVALUATOR NAME: Catherine FernandesTELEPHONE: (510) 725-7002
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2020 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20200619151735

FACILITY NAME:DAISY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
013421334
ADMINISTRATOR:CHUNARA, FEYROUZEFACILITY TYPE:
850
ADDRESS:5016 DAISY STTELEPHONE:
(510) 809-7064
CITY:OAKLANDSTATE: CAZIP CODE:
94619
CAPACITY:71CENSUS: 16DATE:
11/17/2020
UNANNOUNCEDTIME BEGAN:
03:03 PM
MET WITH:Irfan HabibTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 17, 2020 at 3:03PM, Licensing Program Analyst (LPA) Catherine Fernandes conducted a tele-visit with Director Irfan Habib to deliver the finding to the above complaint allegation. Due to COVID-19 the inspection was via telephone. During the course of the investigation LPA Fernandes conducted interviews and reviewed documents pertaining to the complaint.

Interviews with staff and a random sampling of children determined that there may be instances where staff may need to raise their voice to prevent injury to the children in care, however when doing so it was confirmed that it is not done in an aggressive or disciplining manner. Therefore, the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Appeal Rights were discussed
An exit interview was conducted
Report and Appeal Rights will be emailed and mailed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 873-6408
LICENSING EVALUATOR NAME: Catherine FernandesTELEPHONE: (510) 725-7002
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2