013423064-9-27-2023-52-CC-WNOA-CWCU2T-20231006151225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013423064
Report Date: 09/27/2023
Date Signed: 09/27/2023 11:51:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Melanie Otsuji

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20230801093528

FACILITY NAME:	MY MOTHER'S HUG DAYCARE AND PRESCHOOL		FACILITY NUMBER:	013423064
ADMINISTRATOR:	BHANDARI, RACHITA		FACILITY TYPE:	850
ADDRESS:	43327 MISSION BLVD		TELEPHONE:	(510) 599-0123
CITY:	FREMONT	STATE: CA	ZIP CODE:	94539
CAPACITY:	48	CENSUS: 41	DATE:	09/27/2023
		UNANNOUNCED	TIME BEGAN:	08:41 AM
MET WITH:	Ranchita Bhandari		TIME COMPLETED:	11:55 AM

ALLEGATION(S):

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- Staff did not meet day care child's hygiene needs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Otsuji arrived to the facility unannounced to conclude investigation into the above allegation. LPA met with Director, Ranchita Bhandari. Also present during today's visit were 7 staff members and 41 preschool aged children.

During the course of the investigation LPA conducted investigations, made observations and collected documentation. Based on interviews, LPA received conflicting information regarding whether or not staff did not meet the day care child's hygiene needs. Based on interviews conducted although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days.
Appeal Rights were given and discussed. An exit interview was conducted.

An exit interview was conducted with Director, Ranchita Bhandari.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Wynn Norona	TELEPHONE: (510) 622-2593
LICENSING EVALUATOR NAME: Melanie Otsuji	TELEPHONE: (510) 341-5559
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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