041370397-9-24-2021-13-CC-MAVS-C7CN9M-20210930101610

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 041370397
Report Date: 09/24/2021
Date Signed: 09/24/2021 11:57:49 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2021 and conducted by Evaluator Carrie Wisehart

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20210507114744

FACILITY NAME:	CHICO COMMUNITY DAY CARE INFANT/TODDLER PROGRAM		FACILITY NUMBER:	041370397
ADMINISTRATOR:	MCGUIRE, SUE		FACILITY TYPE:	830
ADDRESS:	2224 ELM STREET		TELEPHONE:	(530) 891-5363
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	17	CENSUS: 7	DATE:	09/24/2021
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Abby Mcguire, Infant Supervisor		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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Staff inappropriately handle day care children.
Staff yell at day care children.
Staff handle day care children in a rough manner.

INVESTIGATION FINDINGS:

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On 9/24/21 at 8:45 AM, Licensing Program Analyst (LPA) Carrie Wisehart conducted an unannounced complaint inspection and met with the Abby McGuire for the purpose of delivering findings. It has been alleged that staff inappropriately handle day care children, staff yell at day care children, and staff handle day care children in a rough manner. During today's visit the facility was toured and LPA Wisehart observed 7 infants and 4 toddlers. There were 3 teachers/aides supervising 7 infants in infant building and 3 teacher/aides supervising 4 toddlers in the toddler building . During an initial tele-inspection conducted on 5/14/21, LPA Husband met with the Director Celina Martinez and all allegations were denied. She stated she was very surprised by this because during classroom observations she has found the teachers to be very welcoming in assisting children during the transition from infant care to the toddler class and children seemed to have a good rapport with the teachers.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20210507114744

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHICO COMMUNITY DAY CARE INFANT/TODDLER PROGRAM	FACILITY NUMBER: 041370397
	VISIT DATE: 09/24/2021

NARRATIVE

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During the investigation, 8 parents were interviewed on 8/20/21, 8/23/21 and 8/24/21; two staff were interviewed on 5/14/21 and the Reporting Party (RP) was interviewed on 5/13/21. Nine out of ten interviews stated they have never witnessed staff mishandling children, yelling at children or handling children in a rough manner. One interviewee stated they can hear what goes on in the classroom and if any of these allegations were true, they would speak up immediately and the individual would be disciplined. One interview out of the ten, witnessed a child being grabbed under the arm and taken to the time out chair and yelled toward the child, “This is not ok”, in regard to behavior, but has never witnessed grabbing a child inappropriately by the wrist, elbow or anywhere except the time under the arm that was witnessed. Based on the evidence obtained during the investigation although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the findings are unsubstantiated. An exit interview was conducted.

Notice of site visit shall be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2021

LIC9099 (FAS) - (06/04)

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