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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 041370397
Report Date: 04/08/2022
Date Signed: 04/08/2022 02:11:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2022 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220124085629

FACILITY NAME:CHICO COMMUNITY DAY CARE INFANT/TODDLER PROGRAMFACILITY NUMBER:
041370397
ADMINISTRATOR:CELINA MARTINEZFACILITY TYPE:
830
ADDRESS:2224 ELM STREETTELEPHONE:
(530) 891-5363
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:17CENSUS: DATE:
04/08/2022
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Jen Rich, Sally Miller, Elizabeth GivensTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Infant exposed to bleach solution
Children's belongings were sent home with other children
INVESTIGATION FINDINGS:
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On 4/8/22 at 1:20pm, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection and met with Site Supervisor Jen Rich, Program Manager Elizabeth Givens & Board Member Sally Miller. It was alleged that an infant was exposed to bleach solution, specifically that children have had bleach spots on clothing.
The Site Supervisor was interviewed on 3/2/22 at 12:23pm and stated that the facility does use a bleach solution for sanitizing, but it is not used around children. The Site Supervisor stated that one child was observed with a bleach mark in the morning and parents were notified but it could not be determined if the bleach mark occurred at the facility or at home. Interviews were conducted with six staff and four parents on 3/2/22, 3/9/22, and 3/10/22 regarding this allegation. It was stated by three out of six staff that a bleach mark was observed one time on a child’s clothing, but it could not be determined where the bleach mark came from. It was stated in interviews with one parent out of four that a bleach mark has been observed on child’s clothing, but it could not be determined where it came from. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20220124085629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO COMMUNITY DAY CARE INFANT/TODDLER PROGRAM
FACILITY NUMBER: 041370397
VISIT DATE: 04/08/2022
NARRATIVE
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It was also alleged that children’s belongings were sent home with other children. The Site Supervisor was interviewed on 3/2/22 at 12:23pm and denied the allegation and stated that there was one incident when child C1’s shoes were accidentally taken home by another family, but they were returned the following day. Interviews were conducted with six staff and four parents on 3/2/22, 3/9/22, and 3/10/22 regarding this allegation. It was stated by two out of six staff that there was one occasion when a child’s belongings were taken home by the wrong family but were returned to the correct owner the following day. It was stated in one out of four parent interviews that a child has come home in the wrong shoes. It was stated during parent interviews that when things have gone missing, they always get it back. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted.

The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 6