041371083-8-30-2023-13-CC-EVIA-CV8UQC-20230831154656

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 041371083
Report Date: 08/30/2023
Date Signed: 08/30/2023 10:56:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2023 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20230622144143

FACILITY NAME:	CHICO COMMUNITY CHILDREN'S CENTER PRESCHOOL		FACILITY NUMBER:	041371083
ADMINISTRATOR:	GIVENS, ELIZABETH		FACILITY TYPE:	850
ADDRESS:	2224 ELM STREET		TELEPHONE:	(530) 891-5363
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	24	CENSUS: 14	DATE:	08/30/2023
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Elizabeth Givens & Jennifer Rich		TIME COMPLETED:	11:15 PM

ALLEGATION(S):

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Lack of supervision lead to unsafe behaviors.
Center is not following the admission agreement.
Responsible party was not notified of injuries and/or incidents.

INVESTIGATION FINDINGS:

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On August 30, 2023 at 8am, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection, and met with licensee/director Elizabeth Givens & Jennifer Rich.
It was alleged that there was a lack of supervision that led to unsafe behaviors; specifically, that staff did not prevent a child from receiving multiple bites that broke skin and required medical intervention. On 6/30/23 The director, Elizebeth Givens denied the allegation stating that she recalled the incident (that occurred on 6/22/23) and there was just one bite that was observed by staff who intervened immediately. She was not aware of any medical intervention required outside of the basic first aid (band aid & ice pack) provided at the facility. The director also reported the incidents to community care licensing (CCL) in writing within 7 days as required. continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20230622144143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHICO COMMUNITY CHILDREN'S CENTER PRESCHOOL	FACILITY NUMBER: 041371083
	VISIT DATE: 08/30/2023

NARRATIVE

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On 6/30/23 The director explained that they maintain a 8-1 staff to child ratio which is more than required by CCL. She further detailed their zone training & policy to maintain visual supervision at all times. She denied a lack of supervision. 9 witnesses were interviewed including 4 staff and 5 parents and all denied the allegation stating that there was good supervision at the facility and staff confirmed the 8-1 ratio. The LPA did not receive any of the requested information from the complainant regarding medical intervention or multiple bites and all the witnesses denied the allegation therefore the allegation is unsubstantiated.

It was also alleged that the facility is not following the admission agreement; specifically, that the policy is that they ‘will be dis-enrolled’ for bites that break the skin but they have failed to dis-enroll. The director denied this on 8/18/23 and stated they have never dis-enrolled a child for biting, she said they disenroll for unsafe behaviors and only after several attempts to correct the situation, she detailed a lengthy list of supportive tools and policies. She said they recently updated their admission agreement and had everyone sign the following: “In some cases, when a child’s behavior seriously and persistently impacts the functioning of the program or the safety of other children, the child will need to be dis-enrolled. For instance, children who break skin when they bite create significant risk to other children. In these cases, staff will work with the parents to identify alternative plans for childcare.” She said it was a hard decision but they recently dis-enrolled 3 children due to behaviors like throwing chairs or toys, choking, hitting kicking and screaming at nap time etc. Some of those children had bitten as well. She said she would never disenroll strictly for biting and more for a totality of unsafe behaviors and the inability to redirect during behaviors. 9 witnesses, including 4 staff and 5 parents were interviewed and 7 denied the allegations. One parent interpreted the new policy that children would be kicked out if they bit (breaking skin) and the other said staff told them the child would be kicked out if they broke skin again. The LPA reviewed the agreement on 8/28/23 and it states that they will disenroll if the behavior ‘seriously and persistently impacts the functioning of the program’ therefore the allegation that the facility is not following its admission agreement is unsubstantiated.
continued

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20230622144143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHICO COMMUNITY CHILDREN'S CENTER PRESCHOOL	FACILITY NUMBER: 041371083
	VISIT DATE: 08/30/2023

NARRATIVE

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It was also alleged that the parent was not notified of injuries and/or incidents, specifically that a parent was not notified when the child was bitten and hit his head in a fall. The director denied this stating that they normally notify on bright wheel and sometimes call if it is major like a hit on the head. She said they provide ‘ouch reports’ to the parent when the injury is minor. The allegation also stated that a different parent was not informed of another incident of inappropriate touching; the LPA called that parent who said they were informed and felt the facility handled the incident correctly. 9 witnesses were interviewed including 4 staff and 5 parents. The staff in charge on 6/22/23 recalled calling the parent to inform them of injuries. All 9 people who were interviewed said that major incidents (like a bite breaking skin or a hit on the head) were reported in a timely manner stating that they get a call or notification on the bright wheel app therefore the allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

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