041374496-5-27-2021-13-CC-EVIA-C3ESZ8-20210527141840

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 041374496
Report Date: 05/20/2021
Date Signed: 05/27/2021 02:12:00 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2021 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20210319091654

FACILITY NAME:	STORYBOOK SCHOOLHOUSE		FACILITY NUMBER:	041374496
ADMINISTRATOR:	VINSONHALER, DENI		FACILITY TYPE:	850
ADDRESS:	794 E. 3RD AVENUE		TELEPHONE:	(530) 895-8793
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	65	CENSUS: 21	DATE:	05/20/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Deni Vinsonhaler		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility staff did not report unusual incidents to a child's representative
Facility staff are not meeting a daycare child's diapering needs
Drinking water is not readily available

INVESTIGATION FINDINGS:

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The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. On 5/18/21 at 9amXXXLicensing Program Analyst (LPA) Snow conducted an announced complaint inspection and met with director Danae Luper.

It was alleged that the Facility staff did not report unusual incidents to a child's representative; specifically, that a child had a few small bruises on the leg, one time, and the staff did not mention it; the reporting party did not ask about them either so it is unclear if injury occured at the facility. The reporting party also said they were informed about the evacuation incident in February of 2021 but feels the responsible parties were not provided enough details. continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 13-CC-20210319091654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE	FACILITY NUMBER: 041374496
	VISIT DATE: 05/20/2021

NARRATIVE

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The director denied this stating that she is not aware of unreported bruising as they regularly report incidents to parents. The director also explained that there was a car crash incident at or near the facility in February 20201. The crash may have broken a gas line so the police recommended the evacuation. Staff escorted children by walking them to the local library. All the parents were called to come get their children, as soon as children were safe in the new location, approximately one block away. The facility provided a copy of the incident report to Community Care Licensing as required. The LPA interviewed 10 witnesses including 6 parents and 4 staff; every one of them denied the allegation that they had not been informed of incidents. Teachers said they had followed up with parents. No parents reported any after effects to the children possibly witnessing the crash incident and all felt they had been informed therefore the allegation is Unsubstantiated.

It was alleged that the Facility staff are not meeting a daycare child's diapering needs; specifically, that the child’s diaper is regularly full of feces and urine upon pickup. The director denied this stating that the staff check diapers hourly and she is not aware of any diapering issues. The LPA interviewed 10 witnesses including 6 parents and 4 staff; every one of them denied the allegation by staff stating that children’s diapers were regularly changed and parents reporting that their children’s diapers were dry upon pick up therefore the allegation is unsubstantiated.

continued

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 13-CC-20210319091654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE	FACILITY NUMBER: 041374496
	VISIT DATE: 05/20/2021

NARRATIVE

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It was alleged that the Drinking water is not readily available; specifically, that a child is regularly very thirsty when picked up. The director denied this stating that there are several drinking fountains and that children are encouraged to consume liquids, including water, several times a day, at snack and mealtimes and during breaks. The LPA interviewed 10 witnesses including 6 parents and 4 staff; every one of them denied the allegation. Parents said their children are not excessively thirsty at pick up and staff reported that there are several drinking fountains located inside and out, there are pitchers of water and cups available and that they use to encourage children to stay hydrated therefore the allegation is unsubstantiated.

The facility provided copies of the preschool roster, preschool staff phone numbers and the incident report from 2/9/21. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted.

The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021

LIC9099 (FAS) - (06/04)

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