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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 041374498
Report Date: 01/14/2022
Date Signed: 01/14/2022 10:09:55 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2021 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20211005145310

FACILITY NAME:STORYBOOK SCHOOLHOUSEFACILITY NUMBER:
041374498
ADMINISTRATOR:VINSONHALER, DENIFACILITY TYPE:
840
ADDRESS:794 E. 3RD AVENUETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:51CENSUS: 0DATE:
01/14/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Heather MillerTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff yells at children in care
INVESTIGATION FINDINGS:
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On 1/14/22 at 9:30am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection and met with Acting Director Heather Miller. It was alleged that staff yells at children in care, specifically that S4 yelled at the whole class in February, 2021 which resulted in children crying.
The director was interviewed on 12/14/21 and stated that there was a staff disagreement, but she was not there and does not know what happened. Interviews were conducted with one child (C1), three staff (S1-S3), seven parents (P1-P7) and four witnesses (W1-W4) on 10/18/21, 11/2/21, 12/13/21, 12/14/21, 12/30/21, 1/3/22, 1/4/22 and 1/5/22 regarding this allegation. It was stated during child interview that S4 said the children were being too loud and started yelling which resulted in children crying. It was stated during child interview that S4 moved the children to another room and blocked the door which upset children. It was stated by four out of seven parents that the incident occurred. It was stated during a parent interview that parent arrived to pick up children and observed children crying. It was stated by two out of three staff that the incident occurred and S4’s yelling resulted in children crying. It was stated by three out of four witnesses that the incident occurred.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 13-CC-20211005145310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 041374498
VISIT DATE: 01/14/2022
NARRATIVE
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 It was stated during witness interviews that it was traumatizing for children because S4 would not let them leave. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
Reports citing Type A violations are to be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 13-CC-20211005145310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 041374498
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/18/2022
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
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Licensee agrees to have all staff, including S4 watch children’s personal rights video found at https://ccld.childcarevideos.org/ and submit a statement regarding how children’s personal rights will be ensured at all times.
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 Based on interviews the licensee did not ensure that children were treated with dignity due to S4 yelling at children which resulted in children crying and becoming upset which poses an immediate personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia GrisakTELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 7