045404941-2-2-2021-13-CC-JMOH-BXXMWH-20210205085822

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045404941
Report Date: 01/22/2021
Date Signed: 02/02/2021 12:04:59 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2020 and conducted by Evaluator David Wilson

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20200311125332

FACILITY NAME:	E CENTER HS PGMS - SOUTH OROVILLE CENTER		FACILITY NUMBER:	045404941
ADMINISTRATOR:	MENDENHALL,FRANCINE		FACILITY TYPE:	850
ADDRESS:	2959 LOWER WYANDOTTE #1,#2 &#3		TELEPHONE:	(530) 533-4250
CITY:	OROVILLE	STATE: CA	ZIP CODE:	95966
CAPACITY:	60	CENSUS: 0	DATE:	01/22/2021
		ANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Francine Mendenhall		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Child sustained unexplained bruises while in care

Staff handled child roughly

INVESTIGATION FINDINGS:

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On 01/22/21 Licensing Program Analyst (LPA) David Wilson conducted this follow-up complaint inspection (in conjunction with LPA's complaint opening inspection on 03/16/20) and met with Director Francine Mendenhall to discuss this report via tele-inspection due to the current state of emergency regarding the COVID-19 outbreak.

It was alleged a child (C1) was observed by witness (W1) with unexplained bruises on body described as fingermarks aligned on legs from over a period approximately January thru March 2020. Additionally, alleged was described an unidentified adult witnessed an unidentified staff holding C1 forcefully to the ground. The allegations included four photographs presented being taken on 3/2/20 and 3/9/20 of C1. These photographs presented a child’s legs and on the right leg midway of shin area a dark spot of a bruise approximately one inch diameter and on right leg midway just below kneecap area a reddish spot approximately ¼ inch diameter and it is unknown to LPA from this photograph if said reddish spot is a bruise, blemish or otherwise.
Continued on next page...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: David Wilson	TELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20200311125332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER HS PGMS - SOUTH OROVILLE CENTER	FACILITY NUMBER: 045404941
	VISIT DATE: 01/22/2021

NARRATIVE

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On 03/16/20 LPA interviewed five staff who denied the allegations. Interviews presented a preponderance of evidence that staff do not restrain children, not intentionally or neglectfully cause bruises on children, and have not observed bruising on C1 as alleged. Staff corroborated that more than one staff are always present in activity areas and if any staff violated regulations that would be reported. It was corroborated as mandatory that at drop off time a Health and Safety check occurs on all children. During above staff interviews it was corroborated C1 developed a body stature no longer fitting for changing table, so then diapering occurred standing up.

On 03/16/20 LPA obtained and reviewed as evidence reports from facility and those indicated all adequate needs and services information and no information corroboratory to the allegations.

Based on the evidence LPA obtained per above although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and so the findings are unsubstantiated. An exit interview was conducted with Director Francine Mendenhall. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: David Wilson	TELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021

LIC9099 (FAS) - (06/04)

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