045405262-8-7-2019-13-CC-MAVS-BEVM2X-20190809091412

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405262
Report Date: 08/07/2019
Date Signed: 08/07/2019 03:52:57 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2019 and conducted by Evaluator Sandra Husband

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20190510153803

FACILITY NAME:	LAURA'S DAYCARE CENTER & PRESCHOOL		FACILITY NUMBER:	045405262
ADMINISTRATOR:	KOLLER, KELLI		FACILITY TYPE:	850
ADDRESS:	475 E. 5TH AVENUE		TELEPHONE:	(530) 343-1516
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	36	CENSUS: 32	DATE:	08/07/2019
		UNANNOUNCED	TIME BEGAN:	12:55 PM
MET WITH:	Kelli Koller, Director		TIME COMPLETED:	01:55 PM

ALLEGATION(S):

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Facility is over capacity

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Sandy Husband and Laura Chavez conducted unannounced complaint inspections on 6/18/19 and 8/7/19. It is alleged that the facility is over capacity and a bus containing after-school children are picked up from multiple local schools to be driven around town for up to 2 hours because there are too many children at the facility. During the inspection, the licensee and director denied the allegation and stated, “That could not have happened.” The licensee, director, and 6 staff were interviewed on 6/18/19. Two additional staff were interviewed on 6/24/19 and 8/5/19. Five parents, four children and one adult were also interviewed during the course of the investigation. Sign in/out sheets were submitted to CCLD on 8/5/19. During the investigation it was corroborated during a normal route, the van picks up at approximately 5 separate elementary schools from 1:45 PM to 3:10 PM. It was further corroborated by
(Continued on LIC 9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20190510153803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL	FACILITY NUMBER: 045405262
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/07/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 08/08/2019 Section Cited CCR 101179(a)	1 2 3 4 5 6 7	Capactiy Determination: A license shall be issued for a specific capacity, which shall be the maximum number of children that can be cared for at any given time. This requirement was not met as evidenced by: based on interviews, licensee failed to ensure	1 2 3 4 5 6 7	Director agreed to submit separate sign-in/out sheets for each licensed facility to CCLD by 8/8/19. The director also agreed to submit a written capacity plan to CCLD by 8/22/19, demonstrating how the facility will abide by the capacity limit and include
	8 9 10 11 12 13 14	license capacity requirements were met when after school children were picked up from school and forced to ride in a vehicle for up to 2 hours because of lack of available capacity at the facility. This poses an immediate risk to children in care.	8 9 10 11 12 13 14	an agreement to deny drop-ins if it would cause facility to be over capacity.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2019

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20190510153803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL	FACILITY NUMBER: 045405262
	VISIT DATE: 08/07/2019

NARRATIVE

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(Continued from LIC 9099)
multiple witnesses that at least 5 or 6 children are driven around town between the hours of 1:45 PM and 4:00 PM by a facility staff (S1) until there is room for the children at the daycare facility. According to interviews conducted during the investigations, the children were driven around town for an additional 50 minutes at least 2 to 3 times a week from January to Mid-May of 2019, and were taken on at least one occasion to McDonald’s instead of returning to the facility to avoid being over capacity. It was also discovered through the course of the investigation that the air conditioning in the van does not work and the children would become overheated. Based on available information, the preponderance of evidence standard has been met and the allegation is substantiated. Appeal Rights were given to the Director.

The Notice of Site Visit must be posted for 30 days from today’s visit.

The following Type A violation of the California Code of Regulations, Title 22; Division 12, were cited: see LIC 809-D. Reports citing Type A violations are to be provided to parents/guardians of children currently in care of the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. Form LIC9224 Acknowledgement of Receipt of Licensing Reports was provided to the designated Administrator during today's visit.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2019

LIC9099 (FAS) - (06/04)

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