045405262-3-5-2021-13-CC-MAVS-BYU24B-20210305160336

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405262
Report Date: 03/04/2021
Date Signed: 03/05/2021 03:21:26 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2020 and conducted by Evaluator Sandra Husband

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20200513082415

FACILITY NAME:	LAURA'S DAYCARE CENTER & PRESCHOOL		FACILITY NUMBER:	045405262
ADMINISTRATOR:	KOLLER, KELLI		FACILITY TYPE:	850
ADDRESS:	475 E. 5TH AVENUE		TELEPHONE:	(530) 343-1516
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	36	CENSUS: 22	DATE:	03/04/2021
		ANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Kelli Koller, Director		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of supervision resulting in children hurting each other

Lack of supervision resulting in an Inappropriate interaction between two children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 3/4/21 at 10:00 AM, Licensing Program Analyst (LPA) Sandy Husband conducted an announced complaint inspection, and met with Director Kelli Koller to deliver findings. It was alleged that a lack of supervision resulted in children hurting each other when C1 hit C2 on 9 separate occasions in the face with a rubber ball, also grabbed the child's wrist and called C2 names throughout the day on 5/11/20. It was further alleged that a lack of supervision resulted in an inappropriate interaction between two children when C1 threw a ball at C2's head and then licked C2's pants and underwear on the butt area of the pants. The licensee was interviewed on 5/22/20 at 1:30 PM and denied the allegations explaining there was supervision who witnessed these incidents. The Licensee stated there was an incident between the two children when they were playing and began to hit each other, but it was immediately broken up by staff (S1) on 5/11/20. Licensee also stated that staff witnessed on 5/12/20, C1 throw a ball and hit C2 in the face and the ball caught him off guard. Licensee denied the allegation regarding an incident where a child
(Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 13-CC-20200513082415

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL	FACILITY NUMBER: 045405262
	VISIT DATE: 03/04/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continued from LIC 9099)
licked another child's pants and stated "it absolutely was not happening" and had never witnessed anything like that before at this facility. In further interviews in was determined that school age children are not allowed to use the restrooms together and must use them alone for privacy with a teacher standing outside the door. Five staff, 1 child and 3 parents were interviewed on 5/22/20, 2/25/21, 3/2/21, 3/3/21 and 3/4/21 corroborating that both incidents were witnessed by staff and when C2 was hit in the face with the soft, rubber ball, the two children were playing catch and it was unintentional. During the investigation, it was corroborated that when the two boys were having an argument over a toy, it quickly escalated into a tug-o-war that was immediately broken up by S1 in which C1 then let go of the toy at the request of S1, and the toy hit C2 unintentionally in the chest. It was further confirmed that children are not allowed to use the restrooms together and there has never been an incident witnessed where a child licked another child's pants because they were under constant supervision and a staff person is always placed by the restroom door when in use. Low census was corroborated during the investigation with 13 children and three (S1-S3) staff present on 5/11/20 with 10 children and 2 supervising staff (S1-S2) present on 5/12/20. During today’s visit the facility was toured and LPA observed 6 staff positioned in a manner to where all 22 children were visually supervised during outdoor play. LPA Husband also observed the restroom and the Director verified that school age children do not use this restroom anymore, but on 5/11/20 and 5/12/20, the school age children always used the bathroom separately with privacy provided. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. An exit interview was conducted.

The Notice of Site Visit must be posted for 30 days from today's visit.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2