045405610-12-17-2021-13-CC-EVIA-CA4TV8-20211227140328

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 12/16/2021
Date Signed: 12/17/2021 06:55:33 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2021 and conducted by Evaluator Nicolette Cunningham

COMPLAINT CONTROL NUMBER: 13-CC-20211210095534

FACILITY NAME:	CASTLES PRESCHOOL		FACILITY NUMBER:	045405610
ADMINISTRATOR:	LOVE, KATIE		FACILITY TYPE:	850
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	64	CENSUS: 39	DATE:	12/16/2021
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Katie Love, Director		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility is not following COVID-19 mask guidelines for children.

INVESTIGATION FINDINGS:

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On 12/16/21 at 9:55am, Licensing Program Analysts (LPA) K. Marks and N. Cunningham conducted an unannounced complaint inspection, and met with Director Katie Love. It was alleged that the facility is not following COVID-19 facial covering guidance, specifically that children in care are not wearing facial coverings.

The director was interviewed on 12/16/21 at 10:05am and stated that the facility’s policy regarding facial coverings for staff is to periodically remind children to wear a mask, however, admitted that several children do not want to wear facial coverings. The director also stated that they do not incorporate placing mask on or removing mask into the daily routine. The director stated that the facility does not have a policy regarding facial coverings in the parent handbook or enrollment packet.

The LPAs toured the preschool classroom at 10:00am. The LPAs did not observe mask signage posted, staff communicating with children regarding mask, or facial coverings easily accessible in the childrens cubby. There were a total of 29 children observed and zero of them wearing facial coverings. The children not wearing facial coverings (C1 – C29) were gathering in the classroom after taking individual pictures with Santa. The director stated children did not place their facial covering back on after photos with Santa. At approximately 10:20, LPAs observed

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20211210095534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL	FACILITY NUMBER: 045405610
	VISIT DATE: 12/16/2021

NARRATIVE

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the PreK classroom with 10 children and zero of them wearing mask. The ten children (C30-C39) were sitting around a half circle table with paper and scissors in hand and appeared to be working on an art project.

Four staff were interviewed, and stated they have not received training regarding facial coverings and it is difficult to get children to wear mask. At 11:00 the director stated they have not received a medical exemptions for any children in care regarding facial coverings.

Provider Information Notice (Pin) 21-29-CCP FACE COVERING REQUIREMENTS AND GUIDANCE FOR CHILD CARE PROVIDERS REGARDING CORONAVIRUS DISEASE 2019 (COVID-19) was discussed and a copy was provided during the inspection.

Substantiated: Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20211210095534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL	FACILITY NUMBER: 045405610
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/16/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/17/2021 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not be as evidenced by:	1 2 3 4 5 6 7	The director stated she will have staff incorporate placing mask on/ taking mask off into the daily schedule. The director will also add the facility mask policy to the parent handbook and monthly newsletter.
	8 9 10 11 12 13 14	Based on observations/interviews, the director did not ensure the personal rights of children in care in that 39 of 39 children in care (C1 – C39) did not wear face coverings while in the facility, as required by the Order of the State Public Health Officer (June 11, 2021), and an individual face covering exception did not apply. This is a potential health and safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

LIC9099 (FAS) - (06/04)

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