045405610-1-27-2023-13-CC-EVIA-CNQ2FX-20230203162216

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405610
Report Date: 01/27/2023
Date Signed: 01/27/2023 02:18:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2022 and conducted by Evaluator Jackie Helton

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20221221152853

FACILITY NAME:	CASTLES PRESCHOOL		FACILITY NUMBER:	045405610
ADMINISTRATOR:	LOVE, KATIE		FACILITY TYPE:	850
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	64	CENSUS: 35	DATE:	01/27/2023
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Ashley Karr		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff do not meet daycare child's needs.

INVESTIGATION FINDINGS:

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On January 4, 2023 at 10:00 AM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with Director Katie Love . It was alleged that staff are not meeting daycare children’s needs, specifically not ensuring that jackets, socks and shoes are worn while outside playing, and that staff are not wiping children’s runny noses.

The Director and Assistant Director were interviewed during the initial visit. Both denied the allegations and stated that they try their best to encourage children to wear their jackets if it is cold outside. Some children will get hot from playing and remove them. D2 explained that shoes are required to be worn and if a child takes them off, they are reminded and helped to put them back on. Both explained that if the weather is too cold, the children are brought back inside the classroom. Both explained that tissues are provided both indoors and outdoors and they help the younger children wipe their noses, while the older children are able to wipe their noses themselves.

Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie Helton	TELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20221221152853

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL	FACILITY NUMBER: 045405610
	VISIT DATE: 01/27/2023

NARRATIVE

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On January 17, 2023, LPA attempted to interview 9 client/parents (P1-P8), 6 were successful. P1, P4-P8 had no concerns on children not be adequately dressed for outside play. All stated they were not concerned if staff are helping children wipe their noses. P5-P6, and P8 stated that they have personally witnessed staff helping children with their noses and that they feel they are doing their best to keep up with the noses.

On January 4, 2023, LPA interviewed 2 preschool teachers in regard to the allegations. Both stated that the children start off with their jackets, socks and shoes before going outside. Both stated there are some children that will continuously remove these items and are encouraged to keep them on. As for running noses, both stated there are plenty of tissues both inside and out and they assist when needed.

On January 4, 2023, LPA interviewed 3 preschool children (C1-C3) C1 and C2 said they wear their jackets and shoes when playing outside and C3 said he does not wear his jacket when it is hot.

During the visit the facility was toured, copies of child roster and staff records were received and reviewed. LPA observed classrooms and playground and did not observe children not dressed appropriately for cold weather. LPA observed several boxes of tissues.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Ashely Karr.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie Helton	TELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023

LIC9099 (FAS) - (06/04)

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