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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405611
Report Date: 10/15/2021
Date Signed: 10/15/2021 11:56:02 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2021 and conducted by Evaluator Nicolette Cunningham
COMPLAINT CONTROL NUMBER: 13-CC-20210616145016
FACILITY NAME:CASTLES PRESCHOOL (INFANT)FACILITY NUMBER:
045405611
ADMINISTRATOR:MOCK, STEPHANIEFACILITY TYPE:
830
ADDRESS:55 JAN CT.TELEPHONE:
(530) 892-2273
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:14CENSUS: 8DATE:
10/15/2021
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Katie Love, DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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9
Staff yelled at day-care children.
INVESTIGATION FINDINGS:
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13
On 10/15/21 at 10:00AM, Licensing Program Analyst (LPA) N. Cunningham conducted an unannounced complaint inspection and met with Director Katie Love for the purpose of delivering findings. It has been alleged that staff yell at day care children. On 06/25/21, LPA S. Husband toured the facility and observed three staff appropriately communicating with six infants during play time. During this inspection, LPA S. Husband obtained contact information for staff and a copy of the facility roster. LPA S. Husband also noted that the licensee and director denied the allegation and noted that they recently terminated a staff. During today’s inspection, LPA Cunningham observed four staff appropriately communicating with eight infants during outdoor play time. Observations on 06/25/21 and 10/15/21, and interviews with five parents, four staff, and the director did not provide corroborating evidence to meet the preponderance of evidence threshold standard and therefore the allegations are unsubstantiated.

This report was discussed and reviewed with Director Love, and an Exit interview was conducted. There were no Title 22 deficiencies cited during today’s inspection. Appeal Rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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