045405611-1-18-2023-13-CC-EVIA-CNM2HZ-20230131162534

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045405611
Report Date: 01/18/2023
Date Signed: 01/18/2023 03:20:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2022 and conducted by Evaluator Jackie Helton

COMPLAINT CONTROL NUMBER: 13-CC-20221028105046

FACILITY NAME:	CASTLES PRESCHOOL (INFANT)		FACILITY NUMBER:	045405611
ADMINISTRATOR:	LOVE, KATIE		FACILITY TYPE:	830
ADDRESS:	55 JAN CT.		TELEPHONE:	(530) 892-2273
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	14	CENSUS: 8	DATE:	01/18/2023
		UNANNOUNCED	TIME BEGAN:	03:13 PM
MET WITH:	Katie Love		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Children are commingled on the playground
Staff yell at day care children
Playground equipment is not age appropriate

INVESTIGATION FINDINGS:

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On November 3, 2022 at 3:00 PM, Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with Assistant Director Ashely Karr. It was alleged that staff are co-mingling day care children on the playground, staff are yelling at children and the playground equipment is not age appropriate.

The Director and Assistant Director were interviewed during the initial visit. Both denied the allegations and stated that there is no co-mingling of children on the playground. The infant playground is sectioned off from the preschool and school age children. Both stated there is no yelling at the children, and that the playground equipment in the infant yard is age appropriate.

On December 6, 2022, LPA interviewed 3 client/parents (P1-P3) All parents denied and had no concerns regarding any of the allegations.

Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie Helton	TELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20221028105046

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CASTLES PRESCHOOL (INFANT)	FACILITY NUMBER: 045405611
	VISIT DATE: 01/18/2023

NARRATIVE

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On January 4, 2023, LPA interviewed 1 infant Teacher/Aide (S1 -S2). Both staff explained that there is no co-mingling, however, many school age children have younger siblings enrolled. Both staff explained that infants only play in the infant section of the playground and have appropriate playground toys. Both staff deny that there is ever any yelling at children.

During the visit the facility was toured, copies of child roster and staff records were received and reviewed. LPA observed the infant classroom and playground and did not observe any yelling or co-mingling of children. Play equipment was age appropriate.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Katie Love.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie Helton	TELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

LIC9099 (FAS) - (06/04)

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