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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045406625
Report Date: 03/09/2022
Date Signed: 03/09/2022 12:10:01 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2022 and conducted by Evaluator Carrie Wisehart
COMPLAINT CONTROL NUMBER: 13-CC-20220119133137
FACILITY NAME:LAURA'S INFANT CENTERFACILITY NUMBER:
045406625
ADMINISTRATOR:PONCE, HERMELINDAFACILITY TYPE:
830
ADDRESS:380 EAST 5TH AVENUETELEPHONE:
(530) 343-1516
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:19CENSUS: 10DATE:
03/09/2022
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Caron Pezzetti, Kaitlyn VondranTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff working at facility exhibiting symptoms of illness
Facility staff are not wearing face coverings as required
INVESTIGATION FINDINGS:
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On 3/9/22, Licensing Program Analyst (LPA) Carrie Wisehart, conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings. It was alleged that staff are working at facility exhibiting symptoms of illness and the facility staff are not wearing face coverings as required.

The licensee was interviewed on site on 2/1/22 and denied the allegations stating that staff never need to work sick as other staff will stay late to cover shifts and that staff wear masks. The licensee indicated she was strict with the staff and children over following COVID protocols.
The LPA interviewed 7 out of 7 staff (S1-S7) on 2/1/22 and 2/17/22. All staff interviewed supported that staff wear masks while at work. S1 acknowledged working on Friday 1/21 for 2 hours from 6:30 am to 8:30 am while experiencing signs of illness. S1 did confirm having to take time off after that to recover from an illness. S7 indicated that S1 was told by other co-workers it would be best if the staff went home due to S1 having illness symptoms.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20220119133137
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LAURA'S INFANT CENTER
FACILITY NUMBER: 045406625
VISIT DATE: 03/09/2022
NARRATIVE
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The LPA interviewed 16 out of 16 witnesses (W1-W16) on 2/15; 2/16; 2/18; 3/1 and 3/22/22 and 11 witnesses indicated that staff do not consistently wear masks; W1 specifically indicated that S4 does not always wearing a mask and that S3 wears it improperly, below the nose. Witnesses indicated that in the morning staff tend to wear masks but by the end of the day they tend to have them off. W1 also indicated when notified of the center closure on 1/24 that S5 indicated that it was due to a staff who had come in sick.

The LPA observed upon entry to the facility on 2/1/22 that S2 was supervising 3 infants without a mask which supports the witness interviews that staff are not consistently wearing masks. The LPA also reviewed staff timecards and observed that S1 on 1/21 actually worked from 6:30 am to 11:00 am for a period of 4.5 hours before going home sick. The center sent out an email on Friday 1/21 at 4:29 pm saying it was closing due to Butte County Public Health guidance and will be reopened on 1/31 due to an illness outbreak due to 3 cases of illness.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.
Notice of Site Visit shall be posted for 30 days from today's visit.

The following violation(s) of the California Code of Regulations, Title 22; Division 12, were observed: see LIC 809D. Appeal Rights were provided. Reports citing Type A violations are to be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20220119133137
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LAURA'S INFANT CENTER
FACILITY NUMBER: 045406625
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/11/2022
Section Cited
CCR
101223(a)2):
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Personal Rights 101223(a)(2) The licensee shall ensure that each child is accorded the following personal rights. To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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The licensee agrees to provide a written plan how she will enforce and educate staff on the facility staff sick leave policy; facilities plan for on call/back up staffing and the staff mask requirements per CDPH and Cal/OSHA mask requirements. The licensee will provide CCL copies of policies/plans and staff training date/topics covered and staff signatures confirming training by 3/11/22.
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This requirement was not met as evidence by LPA Wisehart’s observation and interviews S1 was present at work on 1/21/22 while ill and witness interviews support staff do not consistently wear masks.
This poses an immediate health, safety or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3