045406777-8-10-2022-13-CC-MAVS-CHNTGZ-20220826144357

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045406777
Report Date: 08/10/2022
Date Signed: 08/10/2022 01:31:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2022 and conducted by Evaluator Carrie Wisehart

COMPLAINT CONTROL NUMBER: 13-CC-20220711104648

FACILITY NAME:	IVES, HEATHER FAMILY CHILD CARE HOME		FACILITY NUMBER:	045406777
ADMINISTRATOR:	IVES, HEATHER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(530) 354-1167
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	14	CENSUS: 8	DATE:	08/10/2022
		UNANNOUNCED	TIME BEGAN:	12:05 AM
MET WITH:	Heather Ives		TIME COMPLETED:	12:35 AM

ALLEGATION(S):

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Staff speak to day care children in an inappropriate manner

INVESTIGATION FINDINGS:

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On 8/10/22 at 12:05 pm Licensing Program Analyst (LPA) Carrie Wisehart conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings.
It was alleged that staff speak to day care children in an inappropriate manner by yelling and saying manipulative phrases.

The license was interviewed on 7/20/22 and denied the allegations although she acknowledged that the home is not a quiet zone and staff may yell something across the yard that may have been misconstrued but the staff don’t say anything demeaning, The licensee also acknowledged that staff sometimes are supervising the children alone for a few hours while she is inside, so she does not hear all of the staff/child interactions.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20220711104648

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: IVES, HEATHER FAMILY CHILD CARE HOME	FACILITY NUMBER: 045406777
	VISIT DATE: 08/10/2022

NARRATIVE

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The LPA interviewed 5 out of 5 staff on 7/20/22; 7/29/22 and 8/1/22 who denied speaking inappropriately too children, though they may raise their voice to talk to a child across the yard which some may construe as yelling, it’s not done in a demeaning way. They may re-direct a child, but not in a manipulative way. The LPA interviewed 3 out of 3 children on 7/20/22 who indicated that the staff speak nicely to them. The LPA interviewed 5 out of 5 witnesses on 7/19/22;7/20/22 and 7/29/22. 4 out of 4 witnesses had no concerns. W1 expressed that the licensee on occasion yells at a child with a familial relationship when the child is not listening. The licensee has not been seen yelling at the other children and W1 could not clarify if the interaction with the familial relationship was mean or demeaning but did identify that other children were present.
The LPA discussed with the licensee the importance of all children being treated the same regardless of familial relationships during day care hours. The LPA could not find supportive evidence that the staff are yelling in a demeaning manner or that manipulative language is being used. At the same time, staff acknowledge talking in loud voices and/or yelling across the yard; staff are at times left alone with children outside including 2 staff who partially matched the description provided of the involved party. Therefore, the LPA can’t determine if the incident happened or if it was just misconstrued.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

A Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022

LIC9099 (FAS) - (06/04)

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