045406975-2-25-2021-13-CC-MAVS-BYL266-20210225160637

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045406975
Report Date: 02/22/2021
Date Signed: 02/25/2021 09:15:36 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2020 and conducted by Evaluator Sandra Husband

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20200221134654

FACILITY NAME:	KINDER KIDS		FACILITY NUMBER:	045406975
ADMINISTRATOR:	NEELY, NEYSA		FACILITY TYPE:	850
ADDRESS:	2845 ESPLANADE		TELEPHONE:	(530) 342-5433
CITY:	CHICO	STATE: CA	ZIP CODE:	95973
CAPACITY:	45	CENSUS: 24	DATE:	02/22/2021
		ANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Neysa Neely, Owner/Director		TIME COMPLETED:	01:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff speak inappropriately in the presence of children.

Staff handle children in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 2/22/21 at 1:10 PM, Licensing Program Analyst (LPA) Sandy Husband met with Licensee Neysa Neely to deliver complaint findings. The meeting was conducted via tele-inspection due to the current State of Emergency caused by COVID-19. It was alleged that the staff speak inappropriately in the presence of children and staff handle children in a rough manner. The licensee was interviewed on 2/27/20 at 3:10 PM and denied the allegations stating that children are never handled roughly nor are they forced to nap. She stated if a child does not want to nap, they are allowed to go into another room to engage in other activities with another teacher. LPA conducted an interview with 8 additional interviews with the licensee's staff, adults and parents on 2/27/20, 2/18/21 and 2/19/21 regarding the complaint allegations.
(Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 13-CC-20200221134654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDER KIDS	FACILITY NUMBER: 045406975
	VISIT DATE: 02/22/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continued from LIC 9099)
During today's tele-inspection of the facility, LPA Husband observed the licensee providing care for 24 napping children with two staff members. Although the allegations may have happened or are valid, based on the interviews conducted there is not a preponderance of evidence to prove the alleged violation occurred, therefore the findings are unsubstantiated. An exit interview was conducted. Appeal rights were provided and an exit interview conducted. The Notice of Site Visit must be posted for 30 days.

There were no Title 22 citations issued during today's inspection.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sandra Husband	TELEPHONE: 530-895-5822
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2