045407248-3-9-2023-13-CC-MAVS-CPYKTV-20230316081142

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045407248
Report Date: 03/09/2023
Date Signed: 03/09/2023 02:21:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2022 and conducted by Evaluator Bianca Mendez

COMPLAINT CONTROL NUMBER: 13-CC-20221108170224

FACILITY NAME:	ENCHANTED PLAY INFANT & PRESCHOOL CENTER		FACILITY NUMBER:	045407248
ADMINISTRATOR:	ALIOTO, DENISE		FACILITY TYPE:	830
ADDRESS:	3312 ESPLANADE		TELEPHONE:	(530) 715-0436
CITY:	CHICO	STATE: CA	ZIP CODE:	95973
CAPACITY:	27	CENSUS: 19	DATE:	03/09/2023
		UNANNOUNCED	TIME BEGAN:	01:38 PM
MET WITH:	Denise Alioto		TIME COMPLETED:	02:31 PM

ALLEGATION(S):

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Staff handling day-care children in a rough manner.
Day-care child was left in a soiled diaper.
Staff not practicing hand washing with children in care.
Day-care children were left in the care of an unqualified adult.

INVESTIGATION FINDINGS:

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On 3/9/23 at 1:38pm, Licensing Program Analyst (LPA) Mendez conducted a subsequent visit for the purpose of delivering complaint findings. LPA Mendez met with licensee/director Denise Alioto. It was alleged that staff handling day-care children in a rough manner; specifically, staff pull children by the arm, daycare child was left in a soiled diaper, staff not practicing hand washing with children in care, and day-care children were left in the care of an unqualified adult.
Facility director was interviewed on 11/15/22 at 9:38am and stated that staff do not handle day care children in a rough manner. Facility director stated that staff redirect children and give children options and give something for children to re-focus LPA Mendez addressed the allegation that day care child was left in a soiled diaper, facility director stated that facility has a diaper chart and is monitored daily. LPA Mendez asked facility director if staff are practicing hand washing with children in care, she stated that every classroom has a sink and staff help children wash their hands. LPA Mendez asked facility director if children have ever been left under the supervision of an unqualified adult, facility director stated that all staff are qualified to be with children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca Mendez	TELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20221108170224

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER	FACILITY NUMBER: 045407248
	VISIT DATE: 03/09/2023

NARRATIVE

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LPA Mendez interviewed witness (W1) on 11/10/22 and stated that they had witnessed a few teachers get frustrated and grab children by the arm. W1 stated that they witnessed a staff grab a child by the arm and pull them down to the ground. W1 stated they had to ask staff twice to have the child’s diaper checked before staff intervened in changing child’s diaper. W1 stated that they had not seen the toddlers practicing handwashing. W1 stated that children play in dirt and rinse their hands in a bucket before coming inside facility. W1 stated a staff appeared irritated and made inappropriate comments in front of a child involving what was in the child’s diaper. W1 stated they have witnessed staff leave the classroom once or twice, to get snacks leaving only an aide with six toddlers in the room.

LPA Mendez interviewed four staff (S1-S4) on 11/15/22 and asked staff if they or any staff have handled children in a rough manner, four out of four staff stated no. LPA Mendez asked how they discipline children in which S1-S4 all stated that they redirect children. LPA Mendez asked staff how often they are changing children’s diapers in which four of four stated that they change children’s diapers every 2 hours or as needed. LPA Mendez asked S1-S4 if day care children were left in in the care of an unqualified adult in which 4 out of 4 staff stated no, they all stated that all adults are qualified to be working with children.

LPA Mendez interviewed ten parents (P1-P10) on 1/19/23,1/30/23. 2/24/23 and 3/3/23. LPA Mendez asked parents if they had witnessed staff handling their child or any child in care in a rough manner in which 10 of 10 parents stated no. LPA Mendez asked parents if their child wears diapers, 10 of 10 parents stated yes their child wears diapers. LPA Mendez asked parents if they have picked up their child in a soiled diaper in which 9 of 10 parents stated no, their child did not have a soiled diaper during pick up. LPA Mendez asked parents if children were being picked up with unwashed hands and if parents had any concerns about handwashing in which 9 of 10 parents stated no. LPA Mendez asked parents if they had seen any other adults that was not staff caring or supervising for children in which 10 of 10 parents stated no, it is the same staff during drop off and pick up.

During today’s visit facility was toured. LPA observed 19 children napping in the classroom.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca Mendez	TELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023

LIC9099 (FAS) - (06/04)

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