045407592-5-11-2021-13-CC-EVIA-C34NFA-20210517102513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045407592
Report Date: 05/11/2021
Date Signed: 05/11/2021 05:17:35 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2021 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20210317163826

FACILITY NAME:	CREATIVE MINDS EARLY LEARNING CENTER		FACILITY NUMBER:	045407592
ADMINISTRATOR:	LINGEMANN, HEATHER		FACILITY TYPE:	850
ADDRESS:	973 PALMETTO AVE. SUITE 1 & 2		TELEPHONE:	(530) 636-4206
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	30	CENSUS: 19	DATE:	05/11/2021
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Heather Lingemann		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff handled day care child in rough manner
Facility is not providing activities to meet the needs of children in care
Lack of supervision resulting in improper interactions between children

INVESTIGATION FINDINGS:

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The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. May 11, 2021, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with the director, Heather Lingemann to deliver findings. It was alleged that Staff handled day care child in rough manner; specifically, that a child was picked up in rough manner when misbehaving. On March 26, at 4:30 PM the director denied any knowledge of rough handling. She did say some kids have had to be physically separated to avoid them injuring each other but that staff did not pick them up or handle them in a rough way. The director also stated that there is no video available of the incident in question which allegedly occurred on 3/9/2021. The LPA interviewed 14 witnesses, including 7 parents, 3 children and 3 staff and none of them corroborated the allegation stating that they have not seen children handled roughly, therefore the allegation is Unsubstantiated. Continued….

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20210317163826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER	FACILITY NUMBER: 045407592
	VISIT DATE: 05/11/2021

NARRATIVE

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It has been alleged that the Facility is not providing activities to meet the needs of children in care; specifically, that they do not have toys and books available to the children. Director said children do have access but that they are limiting some of the things they put out due to COVID: During the tour on March 26th, the LPA saw some containers of toys that children have access too: Coloring activity, Dinosaurs & building blocks were available; director said they are rotating manipulative toys about every 2 weeks and that previously there was an engineering tinker toy type of game out. The director said she only keeps 6-8 hardback books at a time, and they were observed by the LPA. Director said soft books are reserved for teachers’ book & story time. The director sent a list of activities to clarify when the toys & books were available for play. The LPA interviewed 14 witnesses, including 7 parents, 3 children and 3 staff and none of them corroborated the allegation stating that there are books and toys available to children therefore the allegation is Unsubstantiated.

It was alleged that there have been improper interactions between children because of a lack of supervision that resulted in an inappropriate interaction between children. The director denied this on 3/26 and said they just had a training with the staff in regard to observing the entire playground. She is not aware of any improper interactions between children. She is not aware of unreported injuries. The LPA interviewed 14 witnesses, including 7 parents, 3 children, 1 witness and 3 staff and none of them corroborated the allegation by stating that there were not aware inappropriate interactions between children or that they believe the supervision to be sufficient. Only one witness did say they thought there was an issue with supervision because they were given conflicting stories as to why a child fell and were not informed of some minor scratches. The allegation is Unsubstantiated. Continued...

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 13-CC-20210317163826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER	FACILITY NUMBER: 045407592
	VISIT DATE: 05/11/2021

NARRATIVE

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The LPA requested a copy of the video from 3/9/2021 but the director said it is not available (the facility video system keeps recordings until the 2 terabytes and then starts recording over itself). The facility provided a staff schedule with contact numbers, facility roster and activities schedule.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2021

LIC9099 (FAS) - (06/04)

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