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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407592
Report Date: 06/17/2021
Date Signed: 06/22/2021 04:21:06 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2021 and conducted by Evaluator Mikah Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210601152006
FACILITY NAME:CREATIVE MINDS EARLY LEARNING CENTERFACILITY NUMBER:
045407592
ADMINISTRATOR:LINGEMANN, HEATHERFACILITY TYPE:
850
ADDRESS:973 PALMETTO AVE. SUITE 1 & 2TELEPHONE:
(530) 636-4206
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:30CENSUS: 16DATE:
06/17/2021
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Heather LingemanTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility is denying day care child's authorized representative access to records or information
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martinez conducted an unannounced phone visit and met with the Director Heather Lingeman. It was alleged the facility was denying day care children's authorized representative access to record or information pertaining to the child, specifically access to the parenting portal for the facility. The director stated per P2's request she only provided P1 with access to a code to check in/out the child. The Director stated she was not aware she needed to add P1 to that if technically P1 could sign in and out C1 from the program. In an interview with P1, it was stated access was granted to C1's portal on 6/7/21. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. The following violation(s) of the California Code of Regulations, Title 22; Division 12, were observed: see LIC 809D. Appeal Rights were provided.

Notice of Site Visit must be posted for 30 days.
Substantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Mikah MartinezTELEPHONE: (530) 895-4014
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20210601152006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER
FACILITY NUMBER: 045407592
VISIT DATE: 06/17/2021
NARRATIVE
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SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Mikah MartinezTELEPHONE: (530) 895-4014
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20210601152006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER
FACILITY NUMBER: 045407592
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/18/2021
Section Cited
CCR
101221(e)
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(e) A child's records shall also be open to inspection by the child's authorized representative. This requirement was not met as evidenced by; based on LPA's interviews the Facility/Director had denied access to P1's child portal to only allow sign in/out access via a pin per P2's request. This is a potential health and safety risk to children in care.
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Based on interviews on 6/7/21 full access was provided to p1 via the directors approval.
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Type B
CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Mikah MartinezTELEPHONE: (530) 895-4014
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3