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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407592
Report Date: 06/12/2024
Date Signed: 06/12/2024 12:07:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240412104019
FACILITY NAME:CREATIVE MINDS EARLY LEARNING CENTERFACILITY NUMBER:
045407592
ADMINISTRATOR:LINGEMANN, HEATHERFACILITY TYPE:
850
ADDRESS:973 PALMETTO AVE. SUITE 1 & 2TELEPHONE:
(530) 636-4206
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:30CENSUS: 20DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Heather Lingemann, Director/OwnerTIME COMPLETED:
12:16 PM
ALLEGATION(S):
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Staff did not follow child's feeding plan
Staff did not report incidents to appropriate parties
INVESTIGATION FINDINGS:
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On 6/12/24 @ 8:35am, Licensing Program Analysts (LPA's) Erica Laird and Kayla Danielson conducted an unannounced complaint inspection, and met with facility owner/director Heather Lingemann. It was alleged staff did not follow child's feeding plan; specifically, staff gave child (C1) food which contained ingredients causing an allergic reaction, and staff did not report incidents to appropriate parties; specifically, staff did not report the allergic reaction to licensing.

On 4/16/24 @ 1:16pm LPAs Erica Laird and Syndey Sims interviewed facility director/owner Heather Lingemann. Heather stated there was an incident involving a child (C1) who had an allergic reaction to a food that was brought into the facility. Heather stated allergies were discussed prior to bringing in the food, but one ingredient was overlooked. Heather stated allergies are posted in the Brightwheel app. and posted on the refrigerator in the kitchen. Heather stated she did not report the incident to licensing because the child did not require medical attention.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20240412104019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER
FACILITY NUMBER: 045407592
VISIT DATE: 06/12/2024
NARRATIVE
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On 6/10/24 and 6/12/14 Licensing Program Analyst (LPA) Erica Laird conducted four staff interviews (S1, S2, S3, S4). S1,S3, and S4 stated they recall an incident when a child had an allergic reaction to an ingredient in food which was brought to school for a special occasion. S1, S2, and S4 stated staff were unaware there was an ingredient in the food which would cause the allergic reaction. S1, S2, and S4 stated allergies had been discussed prior to the occasion to ensure nothing was served which would cause an allergic reaction. All staff interviewed stated allergies are posted in the Brightwheel app and in the kitchen. All staff interviewed stated they inform the director when there is an incident which requires reporting to licensing.

On 5/20/24 Licensing Program Analyst (LPA) Erica Laird conducted an interview with a parent (P2). P2 stated they had discussed class allergies with the director prior to bringing food for the class. P2 stated they didn't realize the food contained an ingredient which would cause an allergic reaction. P2 stated the director had called for a list of the ingredients and that is when they discovered the ingredient which had caused the allergic reaction. P2 stated the facility discussed allergies at the time of enrollment and posted allergies in the kitchen.

On 4/16/24 LPA's Erica Laird and Sydney Sims obtained messages from the Brightwheel app, the parent handbook, and the facility roster. Messages in the Brightwheel app corroborate communication regarding C1 having ingested food which caused an allergic reaction.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.





SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20240412104019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER
FACILITY NUMBER: 045407592
VISIT DATE: 06/12/2024
NARRATIVE
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LPA's Erica Laird and Kayla Danielson informed facility owner/director Heather Lingemann that this report dated 6/12/24 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA's Erica Laird and Kayla Danielson informed owner/director Heather Lingemann to provide a copy of this licensing report dated 6/12/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility owner/director, Heather Lingemann.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20240412104019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER
FACILITY NUMBER: 045407592
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/12/2024
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidence by:
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The facility no longer allows homemade food in the facility. All food brought into the facility must be store-bought with an unaltered ingredients label. Facility to conduct a staff meeting to discuss food safety.
Agenda and staff attendance sheet to be sent to CCL by 6/14/23.
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Based on interviews and documents obtained, the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to children in care.
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erica.laird@dss.ca.gov
Type B
06/12/2024
Section Cited
CCR
101212(d)(1)(c)
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(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This regulation was not met as evidence by:
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Facility to conduct a staff meeting to discuss licensing reporting requirements. Agenda and staff attendance sheet to be sent to CCL by 7/12/24.

erica.laird@dss.ca.gov
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Based on interviews and documents obtained, the licensee did not comply with the section cited above, which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6