045407592-9-30-2021-13-CC-EVIA-C7HLNJ-20211005085427

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045407592
Report Date: 09/30/2021
Date Signed: 09/30/2021 10:36:43 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2021 and conducted by Evaluator Mikah Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20210811083931

FACILITY NAME:	CREATIVE MINDS EARLY LEARNING CENTER		FACILITY NUMBER:	045407592
ADMINISTRATOR:	LINGEMANN, HEATHER		FACILITY TYPE:	850
ADDRESS:	973 PALMETTO AVE. SUITE 1 & 2		TELEPHONE:	(530) 636-4206
CITY:	CHICO	STATE: CA	ZIP CODE:	95926
CAPACITY:	30	CENSUS: 11	DATE:	09/30/2021
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Heather Lingemann		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Facility is denying day care child's authorized representative access to records or information.
Facility staff are retaliating against parent for filing a complaint.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Martinez conducted an unannounced complaint visit and met with Director Heather Lingemann. It was alleged the facility is denying day care child’s authorized representative access to records or information, specifically when C1 injured themselves while playing and advisement of the incident was only given to one of C1’s parents. Based on interviews on 8/18/21 and 9/14/21 with two witnesses it was explained that when the incident occurred, C1’s parent (P1) was called and notified since P1 was in town and it was during their custody time with C1. C1’s other parent lives in another town. It was stated by the Director, she did not fill out the portal because she had left early due to a family emergency. Interview with staff S1 on 9/17/21 stated she forgot to fill out the portal information because the incident occurred when she was on her way to leave the facility and she only made the call to one of C1’s representatives. S1 stated she was the staff who answered the phone when C1’s other parent (P2) called later that week and she advised them of the information. This was corroborated with P2 in an interview on 9/14/21. The director also stated the information was passed along when the parent contacted the facility. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Mikah Martinez	TELEPHONE: (530) 895-4014
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20210811083931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CREATIVE MINDS EARLY LEARNING CENTER	FACILITY NUMBER: 045407592
	VISIT DATE: 09/30/2021

NARRATIVE

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It was also alleged the facility staff are retaliating against the parent P2 for filling a complaint, specifically not answering calls. Based on interviews with the director on 8/18/21, the director stated that the staff do not carry the facility phone with them at all times, and P2 feels they are screening the calls. In an interview with P2 on 9/14/21 it was stated that staff have been answering all questions via the portal app and calls over the last month. Interviews with 5 staff on 9/16/21 and 9/17/21 stated that they have updated the portal per usual and are not aware if calls are screened or left unanswered. Interviews with 6 witnesses stated that staff were made aware of any custodial requirements for pick up of C1 and nothing more. Interviews with 6 staff all corroborated that C1’s injury was not updated in the portal due to human error and it was not in retaliation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Mikah Martinez	TELEPHONE: (530) 895-4014
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2021

LIC9099 (FAS) - (06/04)

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