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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 065402242
Report Date: 07/28/2021
Date Signed: 07/28/2021 09:05:44 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2021 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210511154724
FACILITY NAME:VALENCIA, MARIA FAMILY CHILD CARE HOMEFACILITY NUMBER:
065402242
ADMINISTRATOR:VALENCIA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 473-2182
CITY:WILLIAMSSTATE: CAZIP CODE:
95987
CAPACITY:14CENSUS: 11DATE:
07/28/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Maria ValenciaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff interfered with child's toileting
INVESTIGATION FINDINGS:
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On 7/28/2021 at 1:30pm, Licensing Program Analyst (LPA) Laura Chavez met with Licensee Maria Valencia to deliver complaint findings. It was alleged that staff interfered with a child's toileting, specifically that the licensee's assistant/spouse (A/S) kept knocking on the bathroom door asking the child why it was taking so long. The licensee denied the allegation and stated that it was her who began knocking on the bathroom door after Child #2 had been in the bathroom for approximately 25 minutes. The licensee said A/S only knocked on the bathroom after Child #2 giggled and refused to answer her. Licensee said Child #2 has a habit of going into the bathroom to take and make personal phone calls on her cell phone as well as taking selfies. A/S whom was intereviewed on 5/18/2021 denied the allegation and stated the home only has one bathroom and wanted to take a shower before going to his scheduled doctor's appointment. Licensee and A/S stated that Child #2's feet could be seen under the bathroom door indicating the child was standing in front of the bathroom mirror when asking the child to come out. The licensee said Child #2's mother had to be called after the child had been in the bathroom for approximately 30-40 minutes.

Report continued: See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20210511154724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: VALENCIA, MARIA FAMILY CHILD CARE HOME
FACILITY NUMBER: 065402242
VISIT DATE: 07/28/2021
NARRATIVE
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Child #2's mother was asked to come to the home in hopes of getting the child to come out of the bathroom. Child #2 was interviewed on 6/22/2021 and admitted to going into the bathroom to take and make personal cell phone calls. Child #2 said with all the kids in the home, it makes it difficult for her to hear. Child #2 said she had a stomachache and had been in the bathroom for about 15 minutes before A/S started knocking on the door telling her to get out. Parents #2, #3 and #4 interviewed on 7/1/2021 and 7/6/2021 stated they were not aware of a staff interfering with a child's toileting. Child #4, #5, #6, #7, #8, and #9 interviewed on 7/1/2021 also stated they were not aware of a staff interfering with a child's toileting.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2021 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210511154724

FACILITY NAME:VALENCIA, MARIA FAMILY CHILD CARE HOMEFACILITY NUMBER:
065402242
ADMINISTRATOR:VALENCIA, MARIAFACILITY TYPE:
810
ADDRESS:1155 NORTH STREETTELEPHONE:
(530) 473-2182
CITY:WILLIAMSSTATE: CAZIP CODE:
95987
CAPACITY:14CENSUS: 11DATE:
07/28/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Maria ValenciaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Derogatory remarks made by staff towards child in care.
INVESTIGATION FINDINGS:
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On 7/28/2021 at 2:10pm, Licensing Program Analyst (LPA) Laura Chavez met with Licensee Maria Valencia to deliver complaint findings. It was alleged that derogatory remarks were made towards a child in care, specifically that Child #1 has been called "niño feo" (ugly child) and told "tu no bañas" (you don't shower/bathe). The licensee denied the allegation and stated that she has not heard or been told of any child having been called "niño feo" or told "tu no bañas". Child #1 was interviewed on 6/22/2021 and stated that Adult #1 calls him "niño feo", told "tu no bañas" as well as being called "gordo" (fatso). Child #1 said his feelings get hurt and is embarrassed when Adult #1 calls him names and/or makes comments about his appearance. Adult #1 was interviewed on 5/18/2021. Adult #1 denied telling Child #1 "tu no te bañas or calling him "gordo". Adult #1 did admit to calling Child #1 "feo" (ugly) and said both she and Child #1 call each other “feo/fea” (ugly) and always done in playful banter by both. Parents #2, #3 and #4 interviewed on 7/1/2021 and 7/6/2021 denied having knowledge of derogatory remarks being made towards any child in care. Child #2 and #3 interviewed on 6/22/2021 stated that they have heard Adult #1 call Child #1 "niño feo", told "tu no bañas" as well as being called “gordo".
Report continued: See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20210511154724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: VALENCIA, MARIA FAMILY CHILD CARE HOME
FACILITY NUMBER: 065402242
VISIT DATE: 07/28/2021
NARRATIVE
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Child #4, #5, #6, #7, #8, and #9 interviewed on 7/1/2021 denied having knowledge of any child in care being called "niño feo" or told "tu no bañas".

Based on interviews conducted and available information obtained, the preponderance of evidence standard has been met, therefore, the allegation is substantiated. An exit interview was conducted with the licensee, a plan of correction was discussed, and appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

The following violation of the California Code of Regulations, Title 22; Division 12, was cited: see LIC 9099D.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 13-CC-20210511154724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: VALENCIA, MARIA FAMILY CHILD CARE HOME
FACILITY NUMBER: 065402242
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/27/2021
Section Cited
CCR
102423(a)(4)
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Personal Rights: Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to: humiliation, intimidation, or ridicule.
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The licensee agrees to submit a written statement on how she will ensure that derogatory remarks are made towards children in care.

The plan of correction shall be submitted to CCLD on or before 8/27/2021.
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This requirement was not met as evidenced by:
The licensee failed to intervene after Adult #1 made derogatory remarks towards Child #1.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5