065403847-11-22-2021-13-CC-MAVS-C9JUGQ-20211209143439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 065403847
Report Date: 11/19/2021
Date Signed: 11/22/2021 08:29:42 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2021 and conducted by Evaluator Laura Chavez

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20211109150006

FACILITY NAME:	ARBUCKLE CHILDREN'S CENTER		FACILITY NUMBER:	065403847
ADMINISTRATOR:	MARKSS, VICKI		FACILITY TYPE:	830
ADDRESS:	940 WILDWOOD ROAD		TELEPHONE:	(530) 476-2115
CITY:	ARBUCKLE	STATE: CA	ZIP CODE:	95912
CAPACITY:	20	CENSUS: 12	DATE:	11/19/2021
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Wanda Stephens		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Day care child left in soiled diaper for an extended period of time.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 11/19/2021 at 10:40am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced complaint inspection to the facility and met with Lead Teacher (LT) Wanda Stephens. It was alleged that a day-care child was left in a soiled diaper for an extended period of time. Specifically, that on 11/3/2021, C1 was left in the same diaper the child arrived in at 7:30am until the child was picked up at 1:30pm.

LT stated that on 11/3/2021 C1's parent arrived at approximately 1:30pm and found C1 in a wet and soiled diaper. LT said after parent changed C1's diaper, parent asked S1 if C1's diaper had been changed. After S1 informed parent that C1's diaper had not been changed, parent became upset and brought it to LT’s attention. LT said diaper checks typically begin after breakfast at 8:45am and continue through 9:45am. Diapers are again checked after lunch which is typically at 11:30am and again after children wake up from their naps between 1:00pm-1:30pm. LT said diapers are changed in between these times if a child's diaper becomes wet and or soiled.

Report continued: See LIC 9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 13-CC-20211109150006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ARBUCKLE CHILDREN'S CENTER	FACILITY NUMBER: 065403847
	VISIT DATE: 11/19/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LT said on 11/3/2021 at approximately 9:55am she began to put sweaters and jackets on C4, C5 and C6 who already had their diapers changed and got them ready to go out into the outdoor play area. C1, C2 and C3 remained inside with S1 and S2 to have their diapers changed. LT said at approximately 10:00am, C1, C2 and C3 were brought outside and had the expectation, and was under the assumption that C1, C2, and C3 had their diapers changed.

LT said five minutes later C4 had a watery bowel movement that went through the diaper and soiled his pants. LT said she asked S2 to change C4’s diaper while she called his mother. Once C4 was taken care of, LT said she began to comfort C3 during nap time who has been having a difficult time transitioning from the infant classroom into the toddler classroom. LT said C1 typically requires soothing during nap time, however, on 11/3/2021 LT said she noticed C1 nodding off to sleep. LT said at this time she stepped back to ensure all children had fallen asleep. LT said because C1 had fallen asleep on his own there was no need to sit next to him which resulted in LT not becoming aware of C1’s soiled diaper.

A parent interview conducted on 11/6/2021 and interview with Staff #2 on 11/19/2021 corroborates the information provided by the LT.

Based on interviews conducted and available information obtained, the preponderance of evidence standard has been met, and the allegation is therefore substantiated. An exit interview was conducted with Lead Teacher, Wanda Stephens, and the plan of correction was discussed, Notice of Operation in Violation of Law and appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

The following violation of the California Code of Regulations, Title 22; Division 12, was cited: see LIC 9099D.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 13-CC-20211109150006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ARBUCKLE CHILDREN'S CENTER	FACILITY NUMBER: 065403847
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/19/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/29/2021 Section Cited CCR 101223(3)	1 2 3 4 5 6 7	Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature.	1 2 3 4 5 6 7	The facility immediately put into place a binder with a separate section for each child to ensure diaper changes are made throughout the day as well as assigning primary caregivers for children in care. Deficiency corrected on this date.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by; C1 being left in the same diaper the child arrived in at 7:30am until the child was picked up at 1:30pm.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura Chavez	TELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 3