070200175-6-23-2023-02-CC-LDYN-CW7VE8-20231001162154

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 070200175
Report Date: 06/23/2023
Date Signed: 06/23/2023 12:20:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2023 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20230615154807

FACILITY NAME:	NEW HOPE ACADEMY PRESCHOOL		FACILITY NUMBER:	070200175
ADMINISTRATOR:	ESTRADA, MAYRA		FACILITY TYPE:	850
ADDRESS:	2120 OLIVERA COURT		TELEPHONE:	(925) 825-1370
CITY:	CONCORD	STATE: CA	ZIP CODE:	94520
CAPACITY:	144	CENSUS: 38	DATE:	06/23/2023
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	MAYRA ESTRADA		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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LACK OF SUPERVISION- Child was injured due to lack of supervision.

LICENSE- Staff are not supervising children at all times.

INVESTIGATION FINDINGS:

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LICENSING PROGRAM ANALYST MET WITH CENTER DIRECTOR MAYRA ESTRADA TO DELIVER THE FINDINGS TO THE ABOVE COMPLIANT ALLEGATIONS.

UPON ARRIVAL THERE ARE 38 CHILDREN PRESENT ALONG WITH STAFF. DURING THIS ANALYST LAST VISIT, INTERVIEWS WERE CONDUCTED WITH STAFF, A TOUR OF THE FACILITY WAS CONDUCTED AND RECORDS WERE REVIEWED. FURTHER INVESTIGATION WAS CONDUCTED.

ALTHOUGH THE ALLEGATION MAY HAVE HAPPENED OR OR IS VALID, THERE IS NOT A PREPONDERANCE OF EVIDENCE TO PROVE THE ALLEGED VIOLATIONS DID OR DID NOT OCCUR, THEREFORE THE ALLEGATION IS UNSUBSTANTIATED.

AN EXIT INTERVIEW WAS CONDUCTED. A NOTICE OF SITE VISIT POSTED

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) 695-0243
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander	TELEPHONE: (510) 292-9724
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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