070210164-2-4-2025-02-CC-MMEA-DE376N-20250219202323

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 070210164
Report Date: 02/04/2025
Date Signed: 02/04/2025 10:23:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Mario Caro

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20241216142403

FACILITY NAME:	PLEASANT HILL DAY CARE CENTER		FACILITY NUMBER:	070210164
ADMINISTRATOR:	HILL, CINDY		FACILITY TYPE:	840
ADDRESS:	2097 OAK PARK BLVD-MODULAR BLD		TELEPHONE:	(925) 938-3043
CITY:	PLEASANT HILL	STATE: CA	ZIP CODE:	94523
CAPACITY:	150	CENSUS: 8	DATE:	02/04/2025
		UNANNOUNCED	TIME BEGAN:	09:34 AM
MET WITH:	Hill, Cindy		TIME COMPLETED:	10:37 AM

ALLEGATION(S):

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9

Staff engages in inappropriate behavior with a minor

INVESTIGATION FINDINGS:

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On 02/04/25 at 9:34 am Licensing Program Analysts (LPAs) Mario Caro and Catherine Fernandes conducted a complaint investigation and delivered the findings. LPAs met with Director Cindy Hill. Present during the visit were Director, three additional staff members, and eight school age children in care. During the course of the investigation LPAs did a walk through, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No Deficiency has been cited for this allegation.
Exit interview conducted with Director. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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