070210164-9-10-2025-02-CC-MMAR-DLYRFA-20250929125848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 070210164
Report Date: 09/10/2025
Date Signed: 09/10/2025 03:48:27 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Dana Santiago

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20250812115509

FACILITY NAME:	PLEASANT HILL DAY CARE CENTER		FACILITY NUMBER:	070210164
ADMINISTRATOR:	HILL, CINDY		FACILITY TYPE:	840
ADDRESS:	2097 OAK PARK BLVD-MODULAR BLD		TELEPHONE:	(925) 938-3043
CITY:	PLEASANT HILL	STATE: CA	ZIP CODE:	94523
CAPACITY:	143	CENSUS: 112	DATE:	09/10/2025
		UNANNOUNCED	TIME BEGAN:	01:18 PM
MET WITH:	Cindy Hill		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Food Services- Staff provides expired food to children

INVESTIGATION FINDINGS:

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On 09/10/2025 at 1:18 PM, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an unannounced complaint investigation and met with Director Cindy Hill. During the inspection, LPAs observed 112 preschool children in care with 13 staff. The Director reported that 143 preschool children are currently enrolled.
LPAs met with Director Cindy Hill and interviewed staff and children.The finding for the above allegation was delivered during the inspection to which the complaintant alleged that “Staff provides expired food to children”. During the investigation, the LPAs toured the kitchen where the dry foods, milk, and juice are stored. LPAs also observed that the expired cereal was served to child in care. The preponderance of evidence standards have been met, therefore the allegation that staff provides expired food to children is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. Director was provided a copy of their appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. A site visit notice must be posted for 30 days. Report has been provided and exit interview was conducted with Cindy Hill.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 02-CC-20250812115509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: PLEASANT HILL DAY CARE CENTER	FACILITY NUMBER: 070210164
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/10/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/19/2025 Section Cited CCR 101227(a)(1)	1 2 3 4 5 6 7	101227 Food Services (a) In child care centers providing meals to children, the following shall apply: (1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children...	1 2 3 4 5 6 7	The Licensee will submit a plan of how they will ensure future compliance with the above regulation. The Licensee will submit proof to the Department by 09/19/2025. Failure to correct will result in a $100 per day civil penalty until corrected.
	8 9 10 11 12 13 14	The requirement has not been met as evidenced by: Based on interviews and observations, the facility did not comply with the section cited above when providing expired snack to day care children, which poses a potential risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025

LIC9099 (FAS) - (06/04)

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