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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070211836
Report Date: 11/12/2020
Date Signed: 11/13/2020 03:10:31 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20201026141044
FACILITY NAME:FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUSFACILITY NUMBER:
070211836
ADMINISTRATOR:JULIE HEITMANFACILITY TYPE:
850
ADDRESS:30 SANTA MARIA WAYTELEPHONE:
(925) 254-7110
CITY:ORINDASTATE: CAZIP CODE:
94563
CAPACITY:129CENSUS: 36DATE:
11/12/2020
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Noell WhiteTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating without heat.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, results were provided through the FaceTime video platform.
It was alleged that the Facility was operating without heat. Interviews disclosed that there was a planned power outage by Pacific Gas and Electric at the facility on Monday, November 2, 2020. Temperatures in the classrooms were as low as an estimated 63 degrees, or a measured 67 degrees. A measured high temperature on that day was 88 degrees. Community Care Licensing Regulations state that a comfortable temperature for children should be maintained at all times. A comfortable temperature is considered between 68 – 85 degrees. Temperatures in the classroom on that day were not within licensing requirements. Therefore, the above allegation is Substantiated.
This Complaint allegation is a duplicate to Complaint Control Number: #02-CC-20201026141044. The citation for this complaint will be resolved through that complaint report.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ann RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis DyerTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20201026141044

FACILITY NAME:FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUSFACILITY NUMBER:
070211836
ADMINISTRATOR:JULIE HEITMANFACILITY TYPE:
850
ADDRESS:30 SANTA MARIA WAYTELEPHONE:
(925) 254-7110
CITY:ORINDASTATE: CAZIP CODE:
94563
CAPACITY:129CENSUS: 36DATE:
11/12/2020
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Noell WhiteTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility doesn't have a working phone.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, these results were provided through the FaceTime video platform.
It was alleged that the Facility doesn’t have a working phone. Interviews disclosed that there was a planned power outage by Pacific Gas and Electric at the facility on Monday, November 2, 2020. There was no telephone service. Employees did have cell phones, but they worked intermittently. Some employees were requested to give their cell phone number to parents; and were also requested to answer their phones if a number they did not recognized was called them. Community Care Licensing regulations state that all Child Care Centers shall have a working telephone on the premises.
Therefore, the above allegation is Substantiated.
This Complaint is a duplicate to Complaint Control Number: #02-CC-20201026141044. The citation for this complaint will be resolved through that complaint report.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ann RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis DyerTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3