070211836-11-13-2020-02-CC-ARON-BVGPMN-20201118102633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 070211836
Report Date: 11/12/2020
Date Signed: 11/13/2020 03:26:50 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20201026095442

FACILITY NAME:	FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS		FACILITY NUMBER:	070211836
ADMINISTRATOR:	JULIE HEITMAN		FACILITY TYPE:	850
ADDRESS:	30 SANTA MARIA WAY		TELEPHONE:	(925) 254-7110
CITY:	ORINDA	STATE: CA	ZIP CODE:	94563
CAPACITY:	129	CENSUS: 36	DATE:	11/12/2020
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Noell White		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility not maintaining a comfortable temperature for children in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, results were provided through the FaceTime video platform.
It was alleged that the Facility was not maintaining a comfortable temperature for children in care. Interviews disclosed that there was a planned power outage by Pacific Gas and Electric at the facility on Monday, November 2, 2020. Temperatures in the classrooms were as low as an estimated 63 degrees, or a measured 67 degrees. A measured high temperature in the classroom that day was 88 degrees. Community Care Licensing Regulations state that a comfortable temperature for children should be maintained at all times. A comfortable temperature is considered between 68 – 85 degrees. Temperatures on that day were not within licensing requirements. Therefore, the above allegation is Substantiated. California Code of Regulations, (Title 22, Division 12), are being cited on the attached LIC 9099D and must be corrected by the due date.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 9

Control Number 02-CC-20201026095442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS	FACILITY NUMBER: 070211836
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/01/2020 Section Cited CCR 101239(a)(1)	1 2 3 4 5 6 7	Fixtures, Furniture, Equipment and Supplies. The licensee shall maintain the temperature in rooms that children occupy between a minimum of 68 degrees F…and a maximum of 85 degrees F..	1 2 3 4 5 6 7	Director must provide a written plan of action to Community Care Licensing detailing steps the facility will take to ensure compliance of Licensing temperature requirements when there is no power at the facility. If these standards cannot be maintained, facility will need to close if there is no power on the premises.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by Interviews: Children were kept in classrooms with temperatures below the licensing minimum and above the licensing maximum. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14	Failure to correct will result in $100 civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 9

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20201026095442

FACILITY NAME:	FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS		FACILITY NUMBER:	070211836
ADMINISTRATOR:	JULIE HEITMAN		FACILITY TYPE:	850
ADDRESS:	30 SANTA MARIA WAY		TELEPHONE:	(925) 254-7110
CITY:	ORINDA	STATE: CA	ZIP CODE:	94563
CAPACITY:	129	CENSUS: 36	DATE:	11/12/2020
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Noell White		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility does not have a working telephone.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, these results were provided through the FaceTime video platform.
It was alleged that the Facility does not have a working telephone. Interviews disclosed that there was a planned power outage by Pacific Gas and Electric at the facility on Monday, November 2, 2020. There was no telephone service. Employees did have cell phones, but they worked intermittently. Some employees were requested to give their cell phone number to parents; some were also requested to answer their phones if a number they did not recognized was called them. Community Care Licensing regulations state that all Child Care Centers shall have a working telephone on the premises.
Therefore, the above allegation is Substantiated. California Code of Regulations, (Title 22, Division 12), are being cited on the attached LIC 9099D and must be corrected by the due date.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 9

Control Number 02-CC-20201026095442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS	FACILITY NUMBER: 070211836
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/01/2020 Section Cited CCR 101224(a)	1 2 3 4 5 6 7	Telephones. All Child care centers shall have working telephone service on the premises.	1 2 3 4 5 6 7	Director must provide a written plan of action to Community Care Licensing detailing steps the facility will take to ensure compliance of Licensing telephone requirements when there is no power at the facility. If these standards cannot be maintained, facility will need to close if there is no power on the premises.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by Interviews: Children were kept at the facility where there was no telephone service. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14	Failure to correct will result in $100 civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

LIC9099 (FAS) - (06/04)

Page: 4 of 9

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20201026095442

FACILITY NAME:	FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS		FACILITY NUMBER:	070211836
ADMINISTRATOR:	JULIE HEITMAN		FACILITY TYPE:	850
ADDRESS:	30 SANTA MARIA WAY		TELEPHONE:	(925) 254-7110
CITY:	ORINDA	STATE: CA	ZIP CODE:	94563
CAPACITY:	129	CENSUS: 36	DATE:	11/12/2020
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Noell White		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility does not have sufficient lighting while children are in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, these results were provided through the FaceTime video platform.
It was alleged that the Facility does not have sufficient lighting while children are in care. Interviews disclosed that there was a planned power outage by Pacific Gas and Electric at the facility on Monday, November 2, 2020. There were no lights at the facility. Classrooms were dark. Some classrooms were provided a small inflatable light which did not light the entire classroom. Other teachers did not receive lighting. There was no lighting in the bathroom. Community Care Licensing regulations state that all Child Care Centers shall have lights or lamps to ensure the comfort and safety of all persons in the center.

Therefore, the above allegation is Substantiated. California Code of Regulations, (Title 22, Division 12), are being cited on the attached LIC 9099D and must be corrected by the due date.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 5 of 9

Control Number 02-CC-20201026095442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS	FACILITY NUMBER: 070211836
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/01/2020 Section Cited CCR 101239(d)	1 2 3 4 5 6 7	Fixtures, Furniture, Equipment and Supplies. The licensee shall provide lamps or lights as necessary in all rooms and other areas to ensure the comfort and safety of all persons in the child care center.	1 2 3 4 5 6 7	Director must provide a written plan of action to Community Care Licensing detailing steps the facility will take to ensure compliance of Licensing lighting requirements when there is no power at the facility. If these standards cannot be maintained, facility will need to close if there is no power on the premises.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by Interviews: Children were kept at the facility where there was not sufficient lighting to ensure their comfort and safety. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14	Failure to correct will result in $100 civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

LIC9099 (FAS) - (06/04)

Page: 6 of 9

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20201026095442

FACILITY NAME:	FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS		FACILITY NUMBER:	070211836
ADMINISTRATOR:	JULIE HEITMAN		FACILITY TYPE:	850
ADDRESS:	30 SANTA MARIA WAY		TELEPHONE:	(925) 254-7110
CITY:	ORINDA	STATE: CA	ZIP CODE:	94563
CAPACITY:	129	CENSUS: 36	DATE:	11/12/2020
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Noell White		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Classroom door handle is in disrepair.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, results were provided through the FaceTime video platform. It was alleged that a classroom door handle is in disrepair.
Interviews disclosed that the door handle in the Poppy classroom has been in disrepair and had “popped off”. When the handle was pulled closed it would come apart. Community Care Licensing regulations state that furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts. Therefore, the above allegation is Substantiated. California Code of Regulations, (Title 22, Division 12), are being cited on the attached LIC 9099D and must be corrected by the due date.
Exit interview conducted. Licensee was provided a copy of their appeal rights. This report must be kept available for public review for 3 years.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 7 of 9

Control Number 02-CC-20201026095442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS	FACILITY NUMBER: 070211836
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/01/2020 Section Cited CCR 101239(n)	1 2 3 4 5 6 7	Fixtures, Furniture, Equipment and Supplies. Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts.	1 2 3 4 5 6 7	Door handle must immediately be repaired and facility must insure that it is maintained in good condition.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by Interviews: Door handle in the Poppy classroom has been in disrepair. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14	Failure to correct will result in $100 civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

LIC9099 (FAS) - (06/04)

Page: 8 of 9

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2020 and conducted by Evaluator Phyllis Dyer

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20201026095442

FACILITY NAME:	FOUNTAINHEAD MONTESSORI SCHOOL ORINDA CAMPUS		FACILITY NUMBER:	070211836
ADMINISTRATOR:	JULIE HEITMAN		FACILITY TYPE:	850
ADDRESS:	30 SANTA MARIA WAY		TELEPHONE:	(925) 254-7110
CITY:	ORINDA	STATE: CA	ZIP CODE:	94563
CAPACITY:	129	CENSUS: 36	DATE:	11/12/2020
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Noell White		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Unqualified Staff attending to daycare children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Dyer met with Director Noell White to provide the results of the above allegation. Due to Covid-19 and the shelter in place order, results were provided through the FaceTime video platform. It was alleged that Unqualified staff was attending to daycare children.
Interviews were conducted.
Contradictory statements have been made by witnesses. Although the allegation of Unqualified staff was attending to daycare children may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the results are Unsubstantiated. Exit interview conducted. Appeal rights were discussed and given. This report must be kept available for public review for 3 years.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ann Robinson	TELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Phyllis Dyer	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 9 of 9