070213769-11-17-2021-02-CC-SJON-C9QVMT-20211215153402

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 070213769
Report Date: 11/17/2021
Date Signed: 11/17/2021 12:09:15 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2021 and conducted by Evaluator Diana Campos

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20210909085610

FACILITY NAME:	YWCA OF CONTRA COSTA COUNTY - DELTA YOUTH		FACILITY NUMBER:	070213769
ADMINISTRATOR:	RACHAEL MERCADO		FACILITY TYPE:	850
ADDRESS:	605 PACIFICA AVENUE		TELEPHONE:	(925) 458-8183
CITY:	BAY POINT	STATE: CA	ZIP CODE:	94565
CAPACITY:	60	CENSUS: 20	DATE:	11/17/2021
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Racheal Mercado		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Personal Rights- Staff yelled at day care child

INVESTIGATION FINDINGS:

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LPA Diana Campos met with Center Director Racheal Mercado for a complaint investigation regarding the above allegation. Present during the investigation were 4 staff and 20 children in care. It was alleged that staff yelled at day care child. During the course of the investigation, staff and parent interviews were conducted. Per interviews conducted one staff member does have a strong voice that may come across as loud when trying to make her voice heard, but not considered yelling. During the investigation, Personal Rights were discussed. Based on the investigative findings, there was no evidence to determine whether or not a child's personal rights were violated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated.

A SITE VISIT NOTICE WAS POSTED BY LICENSEE.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Diana Campos	TELEPHONE: (510) 873-6322
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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