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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401315
Report Date: 08/04/2023
Date Signed: 08/04/2023 11:27:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2023 and conducted by Evaluator Indira Loza
COMPLAINT CONTROL NUMBER: 02-CC-20230623153327
FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401315
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
850
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:72CENSUS: DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Wanda Betts TIME COMPLETED:
11:33 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff did not prevent day care child from ripping out another's child's hair
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 4, 2023 at 8:44am Licensing Program Anaylst (LPA) Indira Loza and Licensing Program Manager (LPM) Mayla Mendoza met with Director Wanda Betts to continue the complaint Investigation for the above allegation. The facility was toured for a health and safety check. During the course of the investigation staff, parent, and children interviews were conducted.

During today's visit LPA and LPM conducted staff and children interviews. Parent interviews indicated that the staff were not suffieciently supervising children to prevent injuries. Although interviews indicated children were getting injured, there was not enough evidence to support the allegation that a child's hair was ripped out. Therefore, the above allegation has been concluded as Unsubstantiated, meaning the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
Report reviewed with Director Wanda Betts. Report and Appeal Rights provided. Notice of Site Visit must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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