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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401855
Report Date: 01/30/2024
Date Signed: 01/30/2024 04:27:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Ashley Akinleye
COMPLAINT CONTROL NUMBER: 02-CC-20231229102214
FACILITY NAME:ALAMO COUNTRY SCHOOLFACILITY NUMBER:
073401855
ADMINISTRATOR:LISA PAGEFACILITY TYPE:
850
ADDRESS:1261 LAVEROCK LANETELEPHONE:
(925) 406-4332
CITY:ALAMOSTATE: CAZIP CODE:
94507
CAPACITY:64CENSUS: 45DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Lisa PageTIME COMPLETED:
04:27 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 1/30/24 at 8:11 am Licensing Program Analyst (LPA) Ashley Akinleye arrived at Alamo Country School to conduct an investigation for a complaint. LPA was greeted by a toddler teacher in the office connected to the first classroom. LPA was advised by teacher that director was instructing her own class and she would advise her of the visit. LPA then met with director Lisa Page and explained the purpose of today's visit.

Per the allegation, day care child sustained unexplained injuries while in care.

Based upon record review, interviews and prior information provided by the reporting party LPA discovered that no unusual incidents occured with child in question while in day care. Two or more staff were able to confirm the facility's procedures and policies
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 12
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Ashley Akinleye
COMPLAINT CONTROL NUMBER: 02-CC-20231229102214

FACILITY NAME:ALAMO COUNTRY SCHOOLFACILITY NUMBER:
073401855
ADMINISTRATOR:LISA PAGEFACILITY TYPE:
850
ADDRESS:1261 LAVEROCK LANETELEPHONE:
(925) 406-4332
CITY:ALAMOSTATE: CAZIP CODE:
94507
CAPACITY:64CENSUS: 45DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Lisa PageTIME COMPLETED:
04:27 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/30/24 at 8:11 am Licensing Program Analyst (LPA) Ashley Akinleye arrived at Alamo Country School to conduct an investigation for a complaint. LPA was greeted by a toddler teacher in the office connected to the first classroom. LPA was advised by teacher that director was instructing her own class and she would advise her of the visit. LPA then met with director Lisa Page and explained the purpose of today's visit.

Per allegation the allegation, staff spoke inappropriately to day care child.

LPA conducted multiple interviews and a record review during visit and found the allegation to be inconsistent with information provided through interviews. Staff denies any other staff speaking inappropriately to any child.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 12
Control Number 02-CC-20231229102214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: ALAMO COUNTRY SCHOOL
FACILITY NUMBER: 073401855
VISIT DATE: 01/30/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with site director Lisa Page. A notice of site visit was provided to be posted for 30 consecutive days. Appeal rights were given for review.

SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 12
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Ashley Akinleye
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20231229102214

FACILITY NAME:ALAMO COUNTRY SCHOOLFACILITY NUMBER:
073401855
ADMINISTRATOR:LISA PAGEFACILITY TYPE:
850
ADDRESS:1261 LAVEROCK LANETELEPHONE:
(925) 406-4332
CITY:ALAMOSTATE: CAZIP CODE:
94507
CAPACITY:64CENSUS: 45DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Lisa PageTIME COMPLETED:
04:27 PM
ALLEGATION(S):
1
2
3
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9
Outdoor Activity Space
INVESTIGATION FINDINGS:
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On 1/30/24 at 8:11 am Licensing Program Analyst (LPA) Ashley Akinleye arrived at Alamo Country School to deliver an amended report for the above allegation. LPA was greeted by site director and advised the purpose of the visit.

Per the allegation, Staff does not ensure playground gate is closed. During LPA's previous visit, LPA observed the toddler gate to be opened. LPA interviewed staff and was made aware that the opened gate to the toddler playground is opened for parent's to pick up and drop off their children after signing them in or out for the day. LPA advised site director that staff must be present to monitor and keep gateshut in order to prevent children from leaving the facility. See 9099-D for cited Type B deficiency.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 12
Control Number 02-CC-20231229102214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: ALAMO COUNTRY SCHOOL
FACILITY NUMBER: 073401855
VISIT DATE: 01/30/2024
NARRATIVE
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 This agency has investigated the complaint alleging that staff does not ensure that playground gate is closed. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/ or is without a reasonable basis.

Based upon observation, interviews and record review no regulatory deficiencies were cited today.

Exit interview conducted with Site Director Lisa Page. A notice of site visit was provided to be posted for 30 consecutive days. Appeal rights were provided to site director for review.
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 12
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Ashley Akinleye
COMPLAINT CONTROL NUMBER: 02-CC-20231229102214

FACILITY NAME:ALAMO COUNTRY SCHOOLFACILITY NUMBER:
073401855
ADMINISTRATOR:LISA PAGEFACILITY TYPE:
850
ADDRESS:1261 LAVEROCK LANETELEPHONE:
(925) 406-4332
CITY:ALAMOSTATE: CAZIP CODE:
94507
CAPACITY:64CENSUS: 45DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Lisa PageTIME COMPLETED:
04:27 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/30/24 at 8:11 am Licensing Program Analyst (LPA) Ashley Akinleye arrived at Alamo Country School to conduct an investigation for a complaint. LPA was greeted by a toddler teacher in the office connected to the first classroom. LPA was advised by teacher that director was instructing her own class and she would advise her of the visit. LPA then met with director Lisa Page and explained the purpose of today's visit.

Per the allegation staff did not ensure safe food hygeine practices are followed.

LPA conducted multiple interviews and record review and found that it is a regular practice for staff to wear gloves during food preparation and that they also help the children in care wash their hands before and after eating.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 8 of 12
Control Number 02-CC-20231229102214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: ALAMO COUNTRY SCHOOL
FACILITY NUMBER: 073401855
VISIT DATE: 01/30/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with site director Lisa Page. A notice of site visit was provided to be posted for 30 days. Appeal rights were given for review.

SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 9 of 12
Control Number 02-CC-20231229102214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: ALAMO COUNTRY SCHOOL
FACILITY NUMBER: 073401855
VISIT DATE: 01/30/2024
NARRATIVE
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regarding following up parents and licensing if anything out of the ordinary occurs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit Interview conducted with site director Lisa Page. A notice of site visit was provided to be posted for 30 consecutive days. Appeal rights were provided to site director for review.

SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 12 of 12