073401911-6-26-2023-02-CC-SJON-CTB2BU-20230630171544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073401911
Report Date: 06/26/2023
Date Signed: 06/26/2023 10:39:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Monica Mathur

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20230522081736

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	073401911
ADMINISTRATOR:	KATHY CONROW		FACILITY TYPE:	850
ADDRESS:	2850 CHERRY LANE		TELEPHONE:	(925) 943-6777
CITY:	WALNUT CREEK	STATE: CA	ZIP CODE:	94596
CAPACITY:	45	CENSUS: 37	DATE:	06/26/2023
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Kathy Conrow		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Personal Rights: Staff do not change daycare child in a timely manner

INVESTIGATION FINDINGS:

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On 6/26/23 Licensing Program Analyst (LPA) Monica Mathur conducted an unannounced subsequent Complaint Investigation at Kindercare Learning Center and met with Director, Kathy Conrow. Complainant alleges that staff do not change daycare child in a timely manner. It is alleged that on 5/19/23 child C1 returned home in soiled clothing and was not changed in timely manner. During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents.

Record review shows on 5/19/23 C1 was changed few minutes before pick up at 4:00pm. Staff interviews reveal center policy for children toilet training is to regularly check/change in 2-3 hour intervals or as needed. Every check/change is documented on child’s daily sheet on Kindercare App noting time of check, observations and staff notes to parents. A daily report is generated and emailed to parents at end of the day. Records show C1’s room staff was in regular communication with parent about toilet training, child’s progress, suggestions and observations. Staff stated C1 had more frequent bowel movements than others, was checked more often and ensured child was changed close to pick up time. However, staff S1 admitted sometimes forgetting to document check/change on App due to room’s busy schedule, duties of supervision/care for other children. S1 stated she was the only staff providing care for 10 children by herself and did not have additional staff support. S1 stated she often noted checks on paper or dry erase board but forgot to input on App at times. C1’s documentation for May 2023 shows child was checked regularly in 2-4 hour intervals, however on some days there is no documentation for extended periods of time.
continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Monica Mathur	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 02-CC-20230522081736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 073401911
	VISIT DATE: 06/26/2023

NARRATIVE

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continued from 9099-A

All interviewed staff stated C1 was changed regularly. S1 insists she checked C1 but forgot to note on the App. Photos of soiled diaper and clothing were provided, however they do not have a date/time stamp, therefore it can’t be proven if staff failed to meet child's toileting needs in a timely manner. Director is reminded staff should follow center policy of regular checks and document on App in a timely manner to avoid such conflicts. It is also recommended to provide additional staffing support in two's room where children are toilet training. Information and evidence provided could not determine if child’s toileting needs were met or not in a timely manner.

Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director, Kathy Conrow. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Monica Mathur	TELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2023

LIC9099 (FAS) - (06/04)

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