073403811-1-3-2023-02-CC-SJON-CMTRH7-20230106120151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073403811
Report Date: 01/03/2023
Date Signed: 01/03/2023 04:32:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2022 and conducted by Evaluator Christina Watts

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20220822152742

FACILITY NAME:	LEE-OLORTEGUI, SILVIA		FACILITY NUMBER:	073403811
ADMINISTRATOR:	LEE-OLORTEGUI, SILVIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(925) 288-1956
CITY:	CONCORD	STATE: CA	ZIP CODE:	94519
CAPACITY:	14	CENSUS: 5	DATE:	01/03/2023
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Silvia Lee-Olortegui		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child sustained unexplained bruises while in care
A patch of hair is missing from back of child's head with no explanation from licensee

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

THIS REPORT WAS CONDUCTED IN ENGLISH AND SPANISH, INTERPETRED BY LPA INDIRA LOZA.
On 01/03/2023 at 1:40 PM, Licensing Program Analysts (LPAs) Christina Watts and Indira Loza conducted an unannounced subsequent Complaint Investigation at Silvia Lee-Olortegui’s large family home for the purpose of providing the complaint findings for the above listed allegations investigated by IB Investigator Williams. LPA observed licensee, licensee's spouse, licensee's aid, and licensee's minor children in the home. LPA observed 5 children in care (2 infants, 3 preschool aged children) napping while in care.

On 08/22/2022, Concord Police Department contacted the Oakland Child Care Regional Office regarding the above allegations. Interview with child’s mother revealed that the licensee told her the child had hit their head on the table while reaching for a snack that fell on the ground. The child’s scratch on the back of the neck was from the licensee while she was combing the child’s hair. Parent also stated child’s doctor made a statement that the missing patch of hair could have been due to stress from being in day care. *CON'T ON PAGE 2*

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 421-3587
LICENSING EVALUATOR NAME: Christina Watts	TELEPHONE: (510) 246-1797
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 02-CC-20220822152742

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LEE-OLORTEGUI, SILVIA	FACILITY NUMBER: 073403811
	VISIT DATE: 01/03/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

*Page 2*

Interview with the licensee revealed that she admittingly left the child unattended while eating a snack at a table while she sat in a different area for approximately 15 minutes with the child’s back to her and with no direct view of child while she helped her assistant supervise other daycare children in the living room. Licensee admitted that she observed and heard the child hit their head on the table and knew the injury would cause a bruise on the child’s head.

Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited today.

Exit interview conducted with licensee and report was reviewed with licensee, Silvia Lee-Olortegui. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 421-3587
LICENSING EVALUATOR NAME: Christina Watts	TELEPHONE: (510) 246-1797
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2