073404214-3-12-2021-02-CC-LDYN-C2XSL8-20210512135755

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073404214
Report Date: 03/12/2021
Date Signed: 03/12/2021 06:26:40 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2021 and conducted by Evaluator Lakeisha Chew

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20210211135534

FACILITY NAME:	BRIGHT STARS LEARNING CENTER PRESCHOOL		FACILITY NUMBER:	073404214
ADMINISTRATOR:	BAVAFA, FARIDEH		FACILITY TYPE:	850
ADDRESS:	3036 CLAYTON ROAD		TELEPHONE:	(925) 363-4933
CITY:	CONCORD	STATE: CA	ZIP CODE:	94519
CAPACITY:	37	CENSUS: 26	DATE:	03/12/2021
		ANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	BAVATA, FARIDEH		TIME COMPLETED:	07:00 PM

ALLEGATION(S):

1
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5
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7
8
9

Licensee handle day care child in a physically inappropriate manner.

INVESTIGATION FINDINGS:

1
2
3
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5
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7
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9
10
11
12
13

At 2:00 PM on 3/12/2021, Licensing Program Analyst (LPA) L. Chew and Licensing Program Manager (LPM) L. Dyson made an announced inspection viia Zoom application for the purpose of conducting a complaint investigation.Present at the facility per Owner/Director 4 staff members and 26 children in care.

It was alleged that Owner/Director handled children in care in a physically inappropriate manner. During the investigation, observations made, interviews conducted, and records obtained.

Evidence supports that there has been more than one occasion which coincides with the allegation that Owner/Director handled day care children physically in an inappropriate manner, as a form of discipline.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
	VISIT DATE: 03/12/2021

NARRATIVE

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Based on the LPA and LPM evidence received during interviews which were conducted and record review(s), the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (CCR), (Title 22, Section 101223(a)(3), are being cited on the attached LIC 9099D. This report will remain on file for 3 years.

An exit interview was conducted. LPA and LPM discussed and reviewed the reports and appeal rights with Owner/Director via Zoom. A copy of the reports and appeal rights will be emailed to Owner/Director for signature. Owner/Director was emailed a Notice of Site Visit and reminded to have form posted for 30 days.

Owner/Director acknowledges that for Type A Deficiencies only upon receipt, the Owner/Director shall post the LIC 9099D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/ guardians of children newly enrolled at the facility during the next 12 months.

The LIC 9224 must be signed by parents/ guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. A copy of the LIC 9224 was emailed to Owner/Director..

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/12/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/15/2021 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights 101223(a)(3) (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature.	1 2 3 4 5 6 7	By 3/15/21 Watch Personal Rights Video. Submit a written statement acknowledging your understanding of and your agreement to abide by CCL Regulations Personal Rights, handling children in care in an appropriate manner while in a Child Care Center (CCC).
	8 9 10 11 12 13 14	This requirement was not met as evidenced by interviews conducted when it was determined that Owner/Director violated children in care in a physically inappropriate manner as a form of discipline. This poses an immediate risk for the health and safety of children in care.	8 9 10 11 12 13 14	Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 11

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2021 and conducted by Evaluator Lakeisha Chew

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20210211135534

FACILITY NAME:	BRIGHT STARS LEARNING CENTER PRESCHOOL		FACILITY NUMBER:	073404214
ADMINISTRATOR:	BAVAFA, FARIDEH		FACILITY TYPE:	850
ADDRESS:	3036 CLAYTON ROAD		TELEPHONE:	(925) 363-4933
CITY:	CONCORD	STATE: CA	ZIP CODE:	94519
CAPACITY:	37	CENSUS: 27	DATE:	03/12/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	BAVATA, FARIDEH		TIME COMPLETED:	07:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee yells at day care children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

At 2:00 PM on 3/12/2021, Licensing Program Analyst (LPA) L. Chew and Licensing Program Manager (LPM) L. Dyson made an announced inspection via Zoom Application for the purpose of conducting a complaint investigation. Present at the facility per Owner/Director 4 staff members and 26 children in care.

It was alleged that Owner/Director yells at children in care. During the investigation, interviews were conducted, observations was made, and records obtained. Evidence supports that there has been more than one occasion which coincides with the allegation that Owner/Director yells at children in care as a form inappropriate discipline.

Based on the LPA and LPM evidence received during interviews which were conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (CCR), (Title 22, Section 101223(a)(3), are being cited on the attached LIC 9099D. This report will remain on file for 3 years

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
	VISIT DATE: 03/12/2021

NARRATIVE

1
2
3
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5
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31
32

An exit interview was conducted. LPA and LPM discussed and reviewed the reports and appeal rights with Owner/Director via Zoom. A copy of the reports and appeal rights will be emailed to Owner/Director for signature. Owner/Director was emailed a Notice of Site Visit and reminded to have form posted for 30 days.

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 5 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/12/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/15/2021 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights 101223(a)(3) (a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature.	1 2 3 4 5 6 7	By 3/15/2021.Watch Personal Rights Video. Submit a written statement acknowledging your understanding of and your agreement to abide by CCL Regulations regards to Personal Rights. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by interviews conducted when it was determined that Owner/Director yells at children in care as a form inappropriate discipline. This poses an immediate risk for the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 6 of 11

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2021 and conducted by Evaluator Lakeisha Chew

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20210211135534

FACILITY NAME:	BRIGHT STARS LEARNING CENTER PRESCHOOL		FACILITY NUMBER:	073404214
ADMINISTRATOR:	BAVAFA, FARIDEH		FACILITY TYPE:	850
ADDRESS:	3036 CLAYTON ROAD		TELEPHONE:	(925) 363-4933
CITY:	CONCORD	STATE: CA	ZIP CODE:	94519
CAPACITY:	37	CENSUS: 27	DATE:	03/12/2021
		ANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	BAVATA, FARIDEH		TIME COMPLETED:	07:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility is operating out of ratio.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

At 2:00 PM on 3/12/2021, Licensing Program Analyst (LPA) L. Chew and Licensing Program Manager (LPM) L. Dyson made an announced inspection via Zoom Application for the purpose of conducting a complaint investigation. Present at the facility per Owner/Director 4 staff members and 26 children in care.
It was alleged that facility is operating out of ratio. During the investigation, observations made, interviews conducted and records obtained. Evidence supports and coincides with the allegations that facility has operated out of teacher-child ratio on more than one occasion.

Based on the LPA and LPM evidence received during interviews which were conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (CCR), (Title 22, Section 101216.3(a), are being cited on the attached LIC 9099D. This report will remain on file for 3 years.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 8 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
	VISIT DATE: 03/12/2021

NARRATIVE

1
2
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5
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7
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13
14
15
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32

Owner/Director acknowledges that for Type A Deficiencies only upon receipt, the Owner/Director shall post the LIC 9099D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/ guardians of children newly enrolled at the facility during the next 12 months. The LIC 9224 must be signed by parents/ guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the Owner/Director. A copy of the LIC 9224 was emailed to Owner/Director at time of this inspection.

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 9 of 11

Control Number 02-CC-20210211135534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT STARS LEARNING CENTER PRESCHOOL	FACILITY NUMBER: 073404214
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/12/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/15/2021 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	Teacher-Child Ratio 101216.3(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.	1 2 3 4 5 6 7	By 3/15/2021 Watch Ratio in a Child Care Center Video. Submit written statement acknowledging your understanding of and your agreement to abide by CCL Regulations regards to Ratio in a Child Care Center. Failure to correct will result in a $100 per day civil penalty until corrected.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by observations, interviews and records obtained. It was determined that the facility has operated out of teacher-child ratio on more than one occasion. This poses an immediate risk for the health and safety of children in care.	8 9 10 11 12 13 14	.Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

LIC9099 (FAS) - (06/04)

Page: 10 of 11

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2021 and conducted by Evaluator Lakeisha Chew

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20210211135534

FACILITY NAME:	BRIGHT STARS LEARNING CENTER PRESCHOOL		FACILITY NUMBER:	073404214
ADMINISTRATOR:	BAVAFA, FARIDEH		FACILITY TYPE:	850
ADDRESS:	3036 CLAYTON ROAD		TELEPHONE:	(925) 363-4933
CITY:	CONCORD	STATE: CA	ZIP CODE:	94519
CAPACITY:	37	CENSUS: 26	DATE:	03/12/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	BAVATA, FARIDEH		TIME COMPLETED:	07:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Day care child sustained injuries due to lack of supervision.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

At 2:00 PM on 3/12/2021, Licensing Program Analyst (LPA) L. Chew and Licensing Program Manager (LPM) L. Dyson made an announced inspection via Zoom Application for the purpose of conducting a complaint investigation. Present at the facility per Owner/Director 4 staff members and 26 children in care.
It was alleged that children in care sustained an injury due to lack of supervision.

Interviews were conducted, observations were made, and records obtained. Although, there is evidence that children have sustained injuries while in care there was not enough evidence to indicate injuries attained was due to lack of supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be UNSUBSTANTIATED. There are no deficiencies being cited today. An exit interview was conducted. LPA and LPM discussed and reviewed the reports and appeal rights with Owner/Director via Zoom. A copy of the reports and appeal rights will be emailed to Owner/Director for signature. Owner/Director was emailed a Notice of Site Visit and reminded to have form posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Loretta Dyson	TELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha Chew	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 11 of 11