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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073404255
Report Date: 03/28/2022
Date Signed: 03/28/2022 12:04:35 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2021 and conducted by Evaluator Melissa Domantay
COMPLAINT CONTROL NUMBER: 02-CC-20211229095606

FACILITY NAME:CONTRA COSTA CO CSD INFANT @ CO CO COLLEGEFACILITY NUMBER:
073404255
ADMINISTRATOR:GARLAND, DESIREEFACILITY TYPE:
830
ADDRESS:2600 MISSION BELL DRIVETELEPHONE:
(510) 235-1277
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:28CENSUS: 13DATE:
03/28/2022
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:DESIREE GARLANDTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Personal Rights - Staff yells a day care children
INVESTIGATION FINDINGS:
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On March 28, 2022 Licensing Program Analysts (LPAs) Melissa Domantay and Indira Loza conducted an unannounced complaint investigation. LPAs met with director, Desiree Garland. Present for this visit were 13 children and 5 staff members.

During the course of the investigation, LPAs conducted interviews with staff and parents. Staff interviews indicated that staff yelled at a day care child.

Based on interviews with staff, the allegation is found to be supported by a preponderance of the evidence, and the complaint is substantiated. The California Code of Regulations Title 22, Division 12, Chapter 1, Article 06, section 101223 (a)(1) is being cited on the attached 9099D. Exit interview was conducted with Director Desiree Garland, appeal rights, and notice of site visit provided to Director. This report must remain on file for 3 years.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Melissa DomantayTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20211229095606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CONTRA COSTA CO CSD INFANT @ CO CO COLLEGE
FACILITY NUMBER: 073404255
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/28/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/28/2022
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidence by
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Director will review personal rights videos on the CCLD website and write LPA Domantay a summary of the videos that were reviewed. Director will send a written plan of how children will be treated, according to personal rights section on the title 22 regulations. Plan of correction is due 3/29/2022.
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based on interviews with staff LPAs obtained evidence that pertained to staff yelling at day care children. Which poses an immediate risk to the health and safety of the childrens's in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Melissa DomantayTELEPHONE: 510-725-7021
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3