073404969-10-11-2023-02-CC-MMEA-CWNRUH-20231016131954

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073404969
Report Date: 10/11/2023
Date Signed: 10/11/2023 03:35:55 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2023 and conducted by Evaluator Diana Campos

COMPLAINT CONTROL NUMBER: 02-CC-20230822085722

FACILITY NAME:	STEP BY STEP MONTESSORI		FACILITY NUMBER:	073404969
ADMINISTRATOR:	WOOD, RACHEL		FACILITY TYPE:	850
ADDRESS:	1507 HEATHER DRIVE		TELEPHONE:	(925) 825-4364
CITY:	CONCORD	STATE: CA	ZIP CODE:	94521
CAPACITY:	40	CENSUS: 29	DATE:	10/11/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Rachel Wood		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility is operating out of ratio.

INVESTIGATION FINDINGS:

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LPA Diana Campos met with Center Director Rachel Wood for a complaint investigation regarding the above allegation. Present for the investigation were 5 staff, and 29 preschoolers in care. During the course of the investigation, interviews were conducted and records reviewed. It was alleged that at least on one ocasion, a teacher has been left alone supervising more than 12 children. Based on the LPA's observations, interviews which were conducted and record review, the preponderance of evidence standard has been met. Interviews revealed that at least on one ocasion a teacher has been observed supervising more than 12 children by themselves. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Div. & Chapter #(102416.2)), are being cited on the attached LIC 9099D.

Exit interview conducted and report reviewed with owner Marzi Haghighi.
Notice of site visit provided and must be posted for 30 days.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Diana Campos	TELEPHONE: (510) 873-6322
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 02-CC-20230822085722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: STEP BY STEP MONTESSORI	FACILITY NUMBER: 073404969
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/11/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 10/12/2023 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3 Teacher-Child Ratio (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. (1) The number of children in attendance shall not exceed licensed capacity	1 2 3 4 5 6 7	Facility shall develop a plan by the POC date, on how they will ensure facility remains in ratio at all times.
	8 9 10 11 12 13 14	(2) Whenever children are engaged in activities away from the center, no teacher shall be in charge of a group of more than 12 children. This requirement was not met as evidenced by: On at least one ocassion a teacher has been observed supervising more than 12 children alone. This poses an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Diana Campos	TELEPHONE: (510) 873-6322
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 02-CC-20230822085722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: STEP BY STEP MONTESSORI	FACILITY NUMBER: 073404969
	VISIT DATE: 10/11/2023

NARRATIVE

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LPA informed Center Director Rachel Wood that this report dated 10/11/23 document(s) 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed the Director to provide a copy of this licensing report dated 10/11/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISOR'S NAME: Sherelle Johnson	TELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Diana Campos	TELEPHONE: (510) 873-6322
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023

LIC9099 (FAS) - (06/04)

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