073405639-4-24-2025-02-CC-MMAR-DGDT3C-20250505142205

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073405639
Report Date: 04/24/2025
Date Signed: 04/24/2025 12:23:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Tasha Hackett-Alexander

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20250224115235

FACILITY NAME:	MY SECOND HOME		FACILITY NUMBER:	073405639
ADMINISTRATOR:	ANA C.VALDIVIESO		FACILITY TYPE:	830
ADDRESS:	1011 OAK GROVE RD.		TELEPHONE:	(925) 969-9039
CITY:	CONCORD	STATE: CA	ZIP CODE:	94518
CAPACITY:	0	CENSUS: 11	DATE:	04/24/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	ANA VALDIVIESO		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

PERSONAL RIGHTS- Staff are not meeting day care child's needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 4/24/2025, LPA Tasha Alexander met with the center's new director Melissa Cady for a follow up visit in regards to the above complaint allegation. The center has recently been sold to a new owner. The previous director/owner Ana Valdivieso arrived some time during today's visit.

Upon arrival there are 11 children present along with 4 staff and the center's new owner. On this LPA's last visit, an interview was conducted with Ms. Valdivieso and documents were requested. Today interviews were conducted with staff as well as another interview with Ms. Valdivieso. The director as well as staff deny letting children constantly cry.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Ana Valdivieso.
A notice of site visit was given.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Monica Mathur	TELEPHONE: (510) 365-5196
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander	TELEPHONE: (510) 725-2831
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4