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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405656
Report Date: 07/23/2024
Date Signed: 07/23/2024 04:39:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2024 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20240607163720
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073405656
ADMINISTRATOR:MURPHY, CARRIEFACILITY TYPE:
850
ADDRESS:2321 EAGLE ROCK AVE.TELEPHONE:
(925) 513-4118
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:104CENSUS: 84DATE:
07/23/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Carrie MurphyTIME COMPLETED:
04:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not providing adequate supervision to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to investigate the above allegation.

During the investigation LPA toured the facility, reviewed documents and conducted interviews. During the investigation LPA received conflicting information.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated
Exit interview and report reviewed with Carrie Murphy.
Notice of Site Visit was provided and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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