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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073406631
Report Date: 04/03/2025
Date Signed: 04/03/2025 05:50:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2025 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20250113104143
FACILITY NAME:BRIGHT BEGINNINGS PRESCHOOL AND DAYCAREFACILITY NUMBER:
073406631
ADMINISTRATOR:COOPER, JANAELFACILITY TYPE:
850
ADDRESS:132 O'HARA AVENUETELEPHONE:
(925) 679-1790
CITY:OAKLEYSTATE: CAZIP CODE:
94561
CAPACITY:39CENSUS: 30DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Janael CooperTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff does not ensure children are transported safely
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta and Kayla Merchant conducted an unannounced visit to investigate the above allegation. LPAs met with owner/director Janael Cooper.
It was reported that while transporting children to and from school staff have stop at and went into the store while children are in the van. During interviews LPA received conflicting information.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.
Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Janael Cooper.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Cherie AcostaTELEPHONE: (510) 856-6376
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2025 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20250113104143

FACILITY NAME:BRIGHT BEGINNINGS PRESCHOOL AND DAYCAREFACILITY NUMBER:
073406631
ADMINISTRATOR:COOPER, JANAELFACILITY TYPE:
850
ADDRESS:132 O'HARA AVENUETELEPHONE:
(925) 679-1790
CITY:OAKLEYSTATE: CAZIP CODE:
94561
CAPACITY:39CENSUS: DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff due not ensure children are spoken to in an appropriate manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta and Kayla Merchant conducted an unannounced visit to investigate the above allegation. LPAs met with owner/director Janael Cooper.

During the investigation LPAs conducted interviews. Based on the investigation it is determined that staff have yelled at children in care.
Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.

Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Janael Cooper.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Cherie AcostaTELEPHONE: (510) 856-6376
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 14
Control Number 02-CC-20250113104143
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL AND DAYCARE
FACILITY NUMBER: 073406631
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights.The licensee shall ensure that each child is accorded the following personal rights:To be accorded dignity in his/her personal relationships with staff and other persons.

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Licensee shall develop a written plan of action to ensure that there are no future incidents of staff yelling at children. Licensee shall submit a copy of the plan to CCL by 4/17/25
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This requirement was not met as evidenced by: staff yell at children in care which is a potential risk to the health and safety of children in care.
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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Cherie AcostaTELEPHONE: (510) 856-6376
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 14