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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408239
Report Date: 05/24/2019
Date Signed: 05/24/2019 03:43:44 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2019 and conducted by Evaluator Geneen Redmond
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20190503083510
FACILITY NAME:BUILDING KIDZ SCHOOLFACILITY NUMBER:
073408239
ADMINISTRATOR:JESSICA BARRAZAFACILITY TYPE:
830
ADDRESS:5100 CLAYTON RD, F36TELEPHONE:
(510) 557-8755
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:27CENSUS: 83DATE:
05/24/2019
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:JESSICA BARRAZA, DIRECTOR AND SANGITA HINGORANI, OWNERTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Lack of supervision resulting in children playing in the bathroom.


INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Redmond, conducted an announced, Complaint Investigation follow up visit from an 05/09/2019 visit. LPA met with JESSICA BARRAZA, DIRECTOR AND SANGITA HINGORANI, OWNER. During the previous visit of 05/09/2019 and today's visit, LPA remained at the facility and made personal observations in each of the classrooms. Additionally, LPA conducted interviews of staff. Based on LPA's observations and interviews, LPA has made the following determinations:

Allegation: Lack of supervision resulting in children playing in the bathroom: LPA observed a fully qualified teacher take eight (8) children to the restrooms. There are two separate restrooms, side by side. As each child used the restroom, some children waited in line. While the teacher focused on children in one stall, LPA observed a child sitting on the toilet while four other children (boys and girls) came into the restroom while the child was on the toilet. The teacher did not notice. Additionally, while the teacher tended to the children in the restroom, LPA observed a child turning the handle of a door. The teacher did not see the child. Based on LPA observations, the preponderance of evidence standard has been met. Therefore,
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2019 and conducted by Evaluator Geneen Redmond
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20190503083510

FACILITY NAME:BUILDING KIDZ SCHOOLFACILITY NUMBER:
073408239
ADMINISTRATOR:JESSICA BARRAZAFACILITY TYPE:
830
ADDRESS:5100 CLAYTON RD, F36TELEPHONE:
(510) 557-8755
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:27CENSUS: 83DATE:
05/24/2019
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:JESSICA BARRAZA, DIRECTOR AND SANGITA HINGORANI, OWNERTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff are unqualified.

Facility is operating over ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Redmond, conducted an announced, Complaint Investigation follow up visit from an 05/09/2019 visit. LPA met with JESSICA BARRAZA, DIRECTOR AND SANGITA HINGORANI, OWNER. During the 05/09/2019 and today's visit, LPA remained at the facility and made personal observations in each of the classrooms. Additionally, LPA conducted interviews of staff. Based on LPA's observations and interviews, LPA has made the following determinations:

Allegation: Facility staff are unqualified. There have been instances where a, teacher's aides is unqualified, has been left alone with children without a qualified teacher present.

Allegation: Facility is operating over ratio. There have been instances where there have been 29 kids present with two teachers and no aide.

Based on LPA investigation, the preponderance of evidence standard has been met. Therefore, the
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 02-CC-20190503083510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BUILDING KIDZ SCHOOL
FACILITY NUMBER: 073408239
VISIT DATE: 05/24/2019
NARRATIVE
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allegations are SUBSTANTIATED. Deficiencies have been cited under California Code of Regulations, Title 22, Division 12. A Plan of Correction (POC) has been issued on the attached LIC 9099 D.

Upon Receipt of this report and POC, Licensee shall post and provide copies of this report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form (LIC 9224) as proof of receipt of receiving the LIC 9224 form and the form must be placed in the child's file to be reviewed by licensing.

Exit interview Conducted: Complaint Investigation Report, Plan of Correction and Appeal Rights and Notice of Site Visit have been provided to and discussed with the signor below.

Failure to clear the POC may result in Civil Penalties of up to $100 per day, per violation.
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 02-CC-20190503083510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BUILDING KIDZ SCHOOL
FACILITY NUMBER: 073408239
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/24/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
05/25/2019
Section Cited
CCR
101516.5(a)(b)(1)
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There shall be a staffing ratio of one teacher and one aide present to every 28 children in attendance.
(1) A teacher shall supervise no more than 14 children or with an aide a maximum of 28 children. THIS REQUIREMENT WAS NOT MET. LPA BASED ON INTERVIEWS
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LICENSEE WILL: 1) ENSURE PROPER STAFFING TO CHILD RATIO LEVELS AT ALL TIMES. 2) PRINT OUT THE STAFFING/RATIO REGULATIONS. HAVE EACH STAFF SIGN AN ACKNOWLEGMENT OF THE REGULATION. PROVIDE A COPY OF SHEET TO LPA BY POC DUE DATE. FAILURE TO
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THERE HAVE BEEN OCCASSIONS WHERE THERE ARE 29 STUDENTS WITH ONE QUALIFIED TEACHER AND A STUDENT AIDE.
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COMPLY MAY RESULT IN ASSESSMENT OF CIVIL PENALTIES OF UP TO $100 PER DAY, PER VIOLATION.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 02-CC-20190503083510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BUILDING KIDZ SCHOOL
FACILITY NUMBER: 073408239
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/24/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
05/25/2019
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.THIS REQUIREMENT WAS NOT
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LICENSEE WILL: 1) Will provide training to staff. 2) Licensee will add an additional teacher to supervise children during toileting times to provide additional supervision. 3) Licensee will provide evidence of training and a written schedule of the staff toileting schedule to LPA by POC due date.
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MET. LPA OBSERVED MULTIPLE CHILDREN IN A RESTROOM STALL WHILE A CHILD USED THE TOILET. LPA OBSERVED A CHILD, TURNING THE KNOB TO A DOOR, TEACHER DID NOT SEE THE CHILD.
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Failure to submit POC to LPA by due date may result in assessment of Civil Penalites of $100 per day, per violation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
LIC9099 (FAS) - (06/04)
Page: 8 of 8
Control Number 02-CC-20190503083510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BUILDING KIDZ SCHOOL
FACILITY NUMBER: 073408239
VISIT DATE: 05/24/2019
NARRATIVE
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the above allegation is SUBSTANTIATED. A deficiency has been cited under California Code of Regulations, Title 22, Division 12 have been and a Plan of Correction (POC) has been issued on the attached LIC 9099 D.

Upon Receipt of the POC, licensee shall post and provide copies of this report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form (LIC 9224) as proof of receipt of receiving the LIC 9224 form and the form must be placed in the child's file to be reviewed by licensing.

Exit interview Conducted: Complaint Investigation Report, Plan of Correction and Appeal Rights and Notice of Site Visit have been provided to and discussed with the signor below.

Failure to clear the POC may result in Civil Penalties of up to $100 per day, per violation.
SUPERVISOR'S NAME: Antranette RobinsonTELEPHONE: (510) 622-2591
LICENSING EVALUATOR NAME: Geneen RedmondTELEPHONE: (510) 873-6410
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 8