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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408240
Report Date: 05/22/2023
Date Signed: 05/22/2023 04:42:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2023 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230516102901
FACILITY NAME:STEPPING STONES LEARNING CENTERFACILITY NUMBER:
073408240
ADMINISTRATOR:FRANCIE SMALLFACILITY TYPE:
850
ADDRESS:2750 PLEASANT HILL RDTELEPHONE:
(925) 933-6520
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:57CENSUS: 39DATE:
05/22/2023
ANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Francie SmallTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Ratio - Teacher child ratios are not maintained
INVESTIGATION FINDINGS:
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On 5/22/23 Licensing Program Analysts (LPAs) Monica Mathur and Christina Watts conducted an Initial Complaint Investigation at Stepping Stones Learning Center. LPAs met with Licensee, Francie Small and explained the purpose of today's inspection. LPAs inspected the facility, observed classrooms, reviewed files, conducted interviews and obtained relevant documents. During today's inspection and interviews conducted, it was observed that facililty was out of ratio during outdoor time for 2-3 minutes while LPAs are present. There were 1 fully qualified teacher, 1 Aide (6 units, not enrolled) with 20 children. Staff interviews revealed there have been multiple occasions where a class has been out of ratio with 20 children, 1 fully qualified and 1 Aide (6 units, not enrolled). Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Licensee, Francie Small.
A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Monica MathurTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20230516102901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: STEPPING STONES LEARNING CENTER
FACILITY NUMBER: 073408240
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2023
Section Cited
CCR
101216.3(b)(1)
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101216.3(b)(1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d). This requirement is not met as evidenced by:
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By POC Due Date 6/5/23 Director agreed to submit written proof of:
1. All staff meeting and training to discuss teacher child ratios and qualifications.
2. Watch training video on Ratios on www.ccld.ca.gov
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LPAs observed facililty was out of ratio during outdoor time for 2-3 minutes. There was 1 fully qualified teacher, 1 Aide (6 units, not enrolled) with 20 children. Staff interviews revealed multiple occasions where class has been out of ratio with 20 children, 1 fully qualified staff, 1 Aide (6 units, not enrolled). This poses a potential risk to safety of children,
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Sherelle JohnsonTELEPHONE: (510) 622-2592
LICENSING EVALUATOR NAME: Monica MathurTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
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