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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408658
Report Date: 12/11/2024
Date Signed: 12/11/2024 10:34:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241106161158
FACILITY NAME:VOLOKH, REGINAFACILITY NUMBER:
073408658
ADMINISTRATOR:VOLOKH, REGINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 300-3496
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:14CENSUS: 7DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Volokh, ReginaTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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9
The licensee does not protect children in care from being bitten by other children.
INVESTIGATION FINDINGS:
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On 12/11/24 at 8:30 am Licensing Program Analysts (LPA) Mario Caro conducted an unannounced Subsequent complaint investigation and delivered the findings. LPA met with Licensee Regina Volokh. Present during the visit were Licensee, 2 staff members, 3 infants and 4 pre-schoolers in care. During the course of the investigation LPA completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.
An allegation was made that licensee does not protect children in care from being bitten by other children. A plan of corrective action was developed and administered between Licensee and the childs parent confirming a child was bitten on four occasions. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 102423(a)(2), Title 22, Division 12 is being cited on 9099-D page.

Exit interview conducted
Report, Appeal Rights, and Notice of site visit provided
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Mario CaroTELEPHONE: (510) 414-8926
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241106161158

FACILITY NAME:VOLOKH, REGINAFACILITY NUMBER:
073408658
ADMINISTRATOR:VOLOKH, REGINAFACILITY TYPE:
810
ADDRESS:1630 CANDELERO DR.TELEPHONE:
(925) 300-3496
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:14CENSUS: 7DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Volokh, ReginaTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
The licensee has failed to provide adequate food service including unsanitary food conditions.
INVESTIGATION FINDINGS:
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5
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7
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9
10
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12
13
On 12/11/24 at 8:30 am Licensing Program Analysts (LPA) Mario Caro conducted an unannounced Subsequent complaint investigation and delivered the findings. LPA met with Licensee Regina Volokh. Present during the visit were Licensee, 2 staff members, 3 infants and 4 pre-schoolers in care. During the course of the investigation LPA completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Based off observtaion of todays visit, interviews, and each prior visit LPA observed a cleaned kitchen with throughly washed bottles, plates,bowls, and was informed of many healthy meals the children are eating. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Report, Appeal Rights, and Notice of site visit provided.
Exit interview conducted
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Mario CaroTELEPHONE: (510) 414-8926
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 02-CC-20241106161158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: VOLOKH, REGINA
FACILITY NUMBER: 073408658
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/11/2024
Section Cited
CCR
102423(a)(2)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This regulation has not been met as evidenced by:
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Licensee will develop and follow a plan of action with the parent of the alleged child for prevention of biting and submit it to LPA Caro. POC cleared during visit.
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Based on interviews and observations staff members did not prevent a child from being bitten multiple times on multiple occasions which is a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Mario CaroTELEPHONE: (510) 414-8926
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3