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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408880
Report Date: 03/23/2022
Date Signed: 03/23/2022 11:55:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2021 and conducted by Evaluator Lakeisha Chew
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20211028163114
FACILITY NAME:GARDEN COMMUNITY PRESCHOOL, THEFACILITY NUMBER:
073408880
ADMINISTRATOR:CADY, MELISSAFACILITY TYPE:
850
ADDRESS:1015 OAK GROVE ROADTELEPHONE:
(925) 671-2979
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:39CENSUS: 37DATE:
03/23/2022
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Melissa Cady TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff are not supervising daycare children in the bathroom.
INVESTIGATION FINDINGS:
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On 3/23/2022 at 8:01 AM Licensing Program Analyst (LPA) L. Chew arrived at facility to conduct an unannounced complaint investigation.

At 8:15 AM LPA Chew met with Lead Teacher Marci Torres. LPA identified self-displaying State issued Identification card and advised Lead Teacher purpose of today’s inspection.

Soon after Owner/Director, Melissa Cady arrived. LPA identified self-displaying State issued Identification card and advised Owner/Director purpose of today’s inspection.

LPA conducted tour of areas utilized for childcare services inside and out. Census was taken.

LPA observed 37 preschool-age children in care and 8 staff members including OwnerDirector.



Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Loretta DysonTELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha ChewTELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20211028163114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GARDEN COMMUNITY PRESCHOOL, THE
FACILITY NUMBER: 073408880
VISIT DATE: 03/23/2022
NARRATIVE
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Complainant alleges staff are not supervising day-care children in the bathroom.
During this course of the investigation, LPA observed the facility has two (2) separate bathrooms for children in care. Each bathroom has two (2) toilets and 2 to 3 sinks. LPA observed one (1) bathroom was located near the snack/kitchen area (Honey Bears) and the other bathroom was in the back of facility nearest the art room (Polar Bears).

LPA observed at all times at least 2 staff members providing supervision to meet the children's needs during bathroom time. During the inspections LPA made observation 1 staff member outside bathroom area directing children in /out of bathrooms and the other staff member assisting children in care as necessary in the bathrooms with wiping and washing hands. Once children was done in the bathrooms children in care awaited next to staff member outside of bathroom siting down on floor waiting for additional guidance. LPA did not observe any children soaking wet from playing in the sink, and/or children in care playing instead of going to the bathroom. LPA observed a steady managing and organized structure for children in care in the bathroom when washing hands and potty time.

Based on LPA observations, information obtained and interviews conducted throughout the investigation, there is not a preponderance of evidence to substantiate the allegation, therefore the allegation is unsubstantiated, which means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred.

A notice of site visit notice was issued and must be posted in a visible area for 30 consecutive days. An exit interview was conducted, and a copy was read and issued to the licensee. The licensee signature confirms receipt of this document.

SUPERVISOR'S NAME: Loretta DysonTELEPHONE: (510) -69-0243
LICENSING EVALUATOR NAME: Lakeisha ChewTELEPHONE: (510) 566-5850
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2