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13 | On 09/08/2021, Licensing Program Analyst (LPA) Kiriko Lynch conducted a closing complaint investigation and met with the Director/Lead Teacher. It was alleged there are inappropriate interactions between children in care. The Director was interviewed on 06/21/21 during the initial complaint opening, and denied the allegation. She stated a parent/guardian was unhappy because they felt they were discouraged by the center staff from re-enrolling their children in June 2021 having last been enrolled in December 2019 due to the center not being able to meet their level of care and supervision needs due to staffing, and reported that center staff were being unprofessional in their reasoning that their classrooms are full of busy/energetic children in order to discourage re-enrollment. Three parents/guardians whose children attend/attended the facility were interviewed on 08/19/21, and there were generally no disclosures corroborating the allegation. Three children's interviews were also conducted on 07/13/21, and there were no disclosures. Staff and Administrator interviews were also conducted 06/21/21, and 08/05/21 and there were no disclosures. LPA also conducted a tour of the facility, observed care and supervision, and requested facility records. Based on interviews, observations, and records review, LPA did not find a preponderance of evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the finding is unsubstantiated. An exit interview was conducted, and appeal rights were provided. |