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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 085406051
Report Date: 11/18/2021
Date Signed: 11/18/2021 01:25:41 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2021 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210830105424
FACILITY NAME:LITTLE SCHOOL OF THE REDWOODSFACILITY NUMBER:
085406051
ADMINISTRATOR:DARROW, JESSICAFACILITY TYPE:
850
ADDRESS:860 SMALL AVENUETELEPHONE:
(707) 464-4174
CITY:CRESCENT CITYSTATE: CAZIP CODE:
95531
CAPACITY:30CENSUS: 10DATE:
11/18/2021
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Jessica DarrowTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff yells at daycare children.

Daycare child was hit by another child in care.
INVESTIGATION FINDINGS:
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On 11/18/21, at 12:15 PM, a closing complaint investigation visit was made to the facility by LPA Lynch. It has been alleged staff yells at daycare children, and daycare child was hit by another child in care. LPA met with the Center Director, conducted an interview, and discussed the allegations. Center Director stated staff do not yell at children, and children do not hit each other without staff intervening appropriately and denied the allegations. LPA observed adequate care and supervision during the LPA’s visits to the facility. However, interviews revealed disclosures of instances of staff yelling at children, and daycare children being hit by another child in care without staff intervening appropriately. Five additional current/former staff, several of who are also parents, and five children were interviewed on 09/29/21, 10/14/21, 10/22/21, and 11/04/21 during the investigation. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. Appeal rights were provided and exit interview conducted.
Substantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Kiriko LynchTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20210830105424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE SCHOOL OF THE REDWOODS
FACILITY NUMBER: 085406051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/18/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/18/2021
Section Cited
CCR
101223
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Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Center Director stated she will consult with DNCCC regarding appropriate preschool-level conflict resolution and intervention/prevention methods training for staff, and will provide a training description and signed statement by staff attesting completion of the training LPA by POC due date.
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This requirement was not met as evidenced by interview disclosures that revealed staff not consistently using appropriate conflict resolution methods with children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Kiriko LynchTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2021 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210830105424

FACILITY NAME:LITTLE SCHOOL OF THE REDWOODSFACILITY NUMBER:
085406051
ADMINISTRATOR:DARROW, JESSICAFACILITY TYPE:
850
ADDRESS:860 SMALL AVENUETELEPHONE:
(707) 464-4174
CITY:CRESCENT CITYSTATE: CAZIP CODE:
95531
CAPACITY:12CENSUS: 10DATE:
11/18/2021
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Jessica DarrowTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Parents not allowed to visit daycare child due to covid.
INVESTIGATION FINDINGS:
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On 11/18/21, at 12:15 PM, a closing complaint investigation visit was made to the facility by LPA Lynch. It has been alleged parents are not allowed to visit daycare children due to covid. LPA met with the Center Director, conducted an interview, and discussed the allegation. Center Director stated staff do allow parents to enter the center with covid precautions such as masks, hand sanitation, temperature taking, and covid screening questions, and denied the allegation. Five additional current/former staff, several of who are also parents, and five children were interviewed on 09/29/21, 10/14/21, 10/22/21, and 11/04/21 during the investigation, and there were conflicting disclosures. LPA also observed a parent was allowed entry into the facility at an early pickup time during the investigation, and also during the closing visit. Based on interviews and observations, LPA did not find a preponderance of evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the finding is unsubstantiated. An exit interview was conducted, and appeal rights were provided.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Kiriko LynchTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4