093605579-4-28-2020-03-CC-BENN-BPB2MJ-20200504173113

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093605579
Report Date: 04/28/2020
Date Signed: 04/28/2020 04:57:33 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2020 and conducted by Evaluator Michelle Pascual

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20200306093224

FACILITY NAME:	COOL CARE CHILD CARE & PRESCHOOL		FACILITY NUMBER:	093605579
ADMINISTRATOR:	BYRD, SUSAN		FACILITY TYPE:	850
ADDRESS:	2966 HIGHWAY 49, SUITE D		TELEPHONE:	(530) 889-1119
CITY:	COOL	STATE: CA	ZIP CODE:	95614
CAPACITY:	30	CENSUS: 0	DATE:	04/28/2020
		UNANNOUNCED	TIME BEGAN:	04:18 PM
MET WITH:	Paris Schmidt		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Personal Rights- Child sustained unexplained injuried while in care
Personal Rights- Facility staff did not assist child with toileting needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michelle Pascual met with Site Director Paris Schmidt via a telephone call to deliver findings for the above allegations. During the investigation, LPA Pascual conducted interviews with children, parents and staff to gather information about the allegations. The allegations stated that a child sustained unexplained injuries while in care and facility staff did not assist child with toileting needs.
During the course of the interviews no evidence was found to support that a child did receive unexplained bruises while in care nor was there evidence that staff do not help with toileting needs. LPA did learn that all injuries were reported via an “ouch” report and sent home with parents. LPA witnessed these cards in the files of the children as well. When LPA discussed toileting needs, it was found out that the children are reminded to utilize the bathroom every 45 to 60 minutes when in transition and for those that are in diapers, they are changed every couple of hours.
LPA also witnessed adequate supervision amongst the children and that staff promptly intervenes if there are behavioral issues.
Based on the information received and witnessed, the above allegations could not be substantiated nor dismissed. Although allegations may have taken place there is not enough evidence to support them at this time. Therefore the above allegations are deemed UNSUBSTANTIATED.
An exit interview was conducted with the Site Director and appeal rights were provided.

Due to COVID-19 this document was e-mailed to licensee.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Michelle Pascual	TELEPHONE: (916) 704-7665
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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