093606933-8-13-2021-03-CC-MMAA-C66QUA-20210823122822

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093606933
Report Date: 08/11/2021
Date Signed: 08/13/2021 02:05:53 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2021 and conducted by Evaluator Michelle Pascual

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20210622121933

FACILITY NAME:	KINDERCARE LEARNING CENTER - FRANCISCO (PS)		FACILITY NUMBER:	093606933
ADMINISTRATOR:	DUFFY,MICHELLE		FACILITY TYPE:	850
ADDRESS:	2220 FRANCISCO DR.		TELEPHONE:	(916) 941-0358
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	96	CENSUS: 51	DATE:	08/11/2021
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Michelle Duffy		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Ratio- Facility operating out of ratio
Sanitation- Facility not using sanitizing practices

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michelle Pascual met with the Director Michelle Duffy to provide the findings for the above allegations. Upon arrival there were 51 children and 05 teachers. During the course of the investigation, LPA interviewed children and staff and conducted observations in the classroom.
The complainant alleged that the facility was operating out of ratio and it was not sanitizing the facility properly. LPA interviewed staff to find out how they kept ratio and found that each staff member as well as the facility Director and Assistant Director were consistent in their explanation of practices to ensure they are in compliance in regard to ratio. Each classroom has an assigned Fully Qualified Teacher and an aide. LPA verified transcripts to ensure qualifications were met. In addition, there are additional classrooms which allow the facility flexibility in the event they have to shift the children of the same age group in order to remain in ratio. Further, LPA did not obtain evidence that there are staff other than teachers and aides, providing care and supervision without the necessary qualifications.
Cont on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Michelle Pascual	TELEPHONE: (916) 704-7665
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20210622121933

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (PS)	FACILITY NUMBER: 093606933
	VISIT DATE: 08/11/2021

NARRATIVE

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LPA also learned through interviews with staff that the facility has a specific protocol in place regarding sanitization and that each staff/teacher regularly sanitizes their classrooms as well as a final sanitization when the school is closed. This final sanitization is performed by the Director and Assistant Director.

Based on the information obtained throughout the course of this investigation the above allegation could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of the evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.

An exit interview was conducted.

SUPERVISOR'S NAME: Maria Mayorga	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Michelle Pascual	TELEPHONE: (916) 704-7665
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2021

LIC9099 (FAS) - (06/04)

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